Messages

46

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel 430 setup

« on: December 08, 2017, 05:15:04 AM »

Please share your call routing screen shot.

Then user has a default route for external calls when your exchange access digit is dialled, is that working?
Does dialing the route call number (example: 170 in my screen shot) directly plus external number work??

Hi
Now is working, i corrected all as you mentioned and i successfully​.
Just short the answering call by other user  when the receptionist is not pick up?
How to direct it?

Regards



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Like sarond said, you could use delayed subgroup or CDE if no answer/busy in a scenario where the destination did not pick-up.

Hi

I did but the phone wich i preprogrammed is ringing at some time with the receptionist also i need to know to give permition to user to make international calls.

Please assist.

Regards




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47

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel 430 setup

« on: November 25, 2017, 06:26:17 AM »

Fantastic

is possible to programe the MVO430 timing wich after work time is switched​ off till next day?



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48

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel 430 setup

« on: November 25, 2017, 04:28:08 AM »

Thanks

Is the some process on mitel 3300?


Kind regards

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49

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel 430 setup

« on: November 24, 2017, 09:20:32 PM »

Please share your call routing screen shot.

Then user has a default route for external calls when your exchange access digit is dialled, is that working?
Does dialing the route call number (example: 170 in my screen shot) directly plus external number work??

Hi
Now is working, i corrected all as you mentioned and i successfully​.
Just short the answering call by other user  when the receptionist is not pick up?
How to direct it?

Regards



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50

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel 430 setup

« on: November 22, 2017, 10:08:15 AM »

Hi

Please correct with demonstration.


Regards

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51

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel 430 setup

« on: November 22, 2017, 03:46:11 AM »

Hi
See attach.
Please correct using arrows

GP

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52

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel 430 setup

« on: November 21, 2017, 07:18:05 AM »

Hi

The calls are coming in to console. But after 10 seconds without attending the call goes to another user rotating.

istill not call out, no permition.

Please assist.
Regards



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53

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel 430 setup

« on: November 20, 2017, 07:28:03 AM »

What type of trunks do you have?
Incoming calls are routed via CDE's

Yes

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54

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel 430 setup

« on: November 20, 2017, 03:26:30 AM »

Like sarond mentioned, you use the CDE.

When configuring, just follow the call flow as below. Use the graphical view under Routing to see what is not working the way it should.

Incoming call:
Network Interface -> Trunk Group -> DDI (if available) -> CDE -> Destination (user, UG, KT, ACD, etc)

Outgoing call:
User -> Route -> Trunk Group -> Network Interface

What exactly are you struggling with?

BR/Bojo

Hi Bojo
Thank you for you help.
Just resume:
The media resource only support G.711.
No DSP card.
The controller is already in function.
The users are all registered​
Landline is analogic
I do call internally (users)
Receptionist(Astra 5380) is connected to controller.
Your unswer is that problem.
I am from Moçambique. The country,code is +258.
I just followed the graphical view but i stacked there.
If you send me the samples will succeed on this matter.
I hade a basic training on this model.

You help will very appreciat.

Email: gpais70@gmail.com

Kind regards

Thank you



The


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Hi


i rechecked the  configurations but the device still not make calls (wrong number) apear on the screen.
 calling but not generate ring.
The digits are not working

Please help

Regards





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55

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel 430 setup

« on: November 16, 2017, 03:25:00 PM »

Like sarond mentioned, you use the CDE.

When configuring, just follow the call flow as below. Use the graphical view under Routing to see what is not working the way it should.

Incoming call:
Network Interface -> Trunk Group -> DDI (if available) -> CDE -> Destination (user, UG, KT, ACD, etc)

Outgoing call:
User -> Route -> Trunk Group -> Network Interface

What exactly are you struggling with?

BR/Bojo

Hi Bojo
Thank you for you help.
Just resume:
The media resource only support G.711.
No DSP card.
The controller is already in function.
The users are all registered​
Landline is analogic
I do call internally (users)
Receptionist(Astra 5380) is connected to controller.
Your unswer is that problem.
I am from Moçambique. The country,code is +258.
I just followed the graphical view but i stacked there.
If you send me the samples will succeed on this matter.
I hade a basic training on this model.

You help will very appreciat.

Email: gpais70@gmail.com

Kind regards

Thank you



The


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56

Aastra - MiVoice Office 400 and MiVoice MX-One / Good day

« on: November 15, 2017, 12:55:18 AM »

Can anywone help with procedures of config calls on this device?

Regards

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57

Aastra - MiVoice Office 400 and MiVoice MX-One / Mitel 430 setup

« on: November 14, 2017, 09:08:37 PM »

Hi. I am strugling finishing the last configurations on this model. I am lost to config income and outogoing calls. Please help!

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