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Messages - mhumphries

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1
Mitel MiVoice Business/MCD/3300 / Re: invlaid call ringback tone
« on: October 12, 2018, 02:37:32 PM »
so here is what i did
COS = 30
   RAD
      Recorded Announcement Device = Yes
Device = 1998
  Type = 5020
   COS = 30
Call Routing
   Call routing always to VM for Ext 1998
VM = Greeting Only
   Recorded an informational greeting to alert that the call cannot be completed as dialed
Intercept Handling
   Unassigned Directory Number - Directory Number = 1998


THANK YOU ALL SO MUCH for all of the suggestions and comments.  putting the puzzle together is sometimes a team effort.

2
Mitel MiVoice Business/MCD/3300 / Re: invlaid call ringback tone
« on: October 12, 2018, 12:18:18 PM »
the more i read on this the more i find people saying to not burn a Voicemail port on this.  that being said i am not finding a lot of good examples or documentation on using say a hunt group to build this out. 
i setup a
COS = 30
   RAD
      Recorded Announcement Device = Yes
Device 1998
 COS = 30
Hunt Group 1999
   Type = RAD
   Member = 1998
when i call the HG i get a dial tone 
i would like to record a greeting here and have it use that instead of DialTone but not sure how to do that.
 

3
Mitel MiVoice Business/MCD/3300 / Re: invlaid call ringback tone
« on: October 12, 2018, 11:24:18 AM »
would you say that building a RAD with Call Director is the easiest way to do this

4
Mitel MiVoice Business/MCD/3300 / Re: invlaid call ringback tone
« on: October 12, 2018, 11:08:09 AM »
so it appears that it is the Unassigned Directory Number - Tone 

5
Mitel MiVoice Business/MCD/3300 / Re: invlaid call ringback tone
« on: October 12, 2018, 10:40:44 AM »
the numbers i am refereing to are OUTSIDE numbers.  i am curious in that if i call from the Mitel 3300 i get the fast busy with the INVALID on the LCD screen of the phone.  but if i dial from my cell phone the same number i get a message from the LEC stating the number is not valid.  i would be happy if we actually pushed through the LEC recording and did not translate it to a fast busy reorder.  is that possible?  or am i just out of luck on Outside numbers?

6
Mitel MiVoice Business/MCD/3300 / invlaid call ringback tone
« on: October 12, 2018, 09:06:44 AM »
currently when a call is "invalid" the calling party hears a ringback that is similar to a busy tone.  is it possible to change this to  more of a LEC style " your call cannot be completed as dialed please check the number and try again"?

7
Mitel MiVoice Business/MCD/3300 / call reporting
« on: July 16, 2018, 09:34:37 AM »
We are a call center and would like EVERY call to show up in the call history on the phones
i noticed that failed calls ( ie the call cannot be completed as dialed)  do not show in the history.  is there s feature or setting that i need to enable to get these to ALL log?

8
so you let me down the right path.  i have the hunt group set as terminal. setup a system speed call and then added it as the last member of the group.  that worked as intended.

9
i have a situation where i need to forward on busy a hunt group to an external number. 
i have ext 3197 which contains ext 3400, 3401, 3402, 3403
i have a separate external hotdesk (7400) setup with an external number of 1234xxxxxx

i have the CoS set up on this and i beleive that it should work, however when i dial the number directly i get out of service. 

i have the hunt group number in call rerouting set to first alternative 336
336 points to 7400
my goal is to have the calls come into the hunt group and if these are all busy it will forward the calls to 1234xxxxxxx.
if there is a better way i am all ears, or if i am missing something in my config i am ready to adjust.  any help is much appreciated.

10
Mitel MiVoice Business/MCD/3300 / DND override
« on: April 30, 2018, 11:39:30 AM »
can a ring group be made to ignore DND?  we  have a high priority ring group that we want to ring all phones regardless of the status of the DND.

11
Mitel MiVoice Business/MCD/3300 / Re: International Calling CoR setup
« on: April 25, 2018, 12:11:37 PM »
Have you seen this link?
http://www.mitelforums.com/articles/mitel_ars_programming.php

Ralph
i have seen this and that is where i based this post on but since i am not 100% sure i thought i would reach out to guys that are much smarter then i am and ask if you all thought this was a solid setup. ??

12
so we found that on some clients the Micollab setting forcing the Server address.  once we cleared this we were all good

13
Mitel MiVoice Business/MCD/3300 / International Calling CoR setup
« on: April 24, 2018, 12:15:34 PM »
so here is my current setup
ARS Digits Dialed vid7.31 14.0.3.19
0 1 2 3
Digits Dialed ....Number of Digits to Follow.... Termination Type.... Termination Number
1020................4............................ ....Route................12
8   ................7................................ Route................12
818XX...............7............................ ....Route................12
81NXX...............7............................ ....Route................12
8911............... 0................................Route........... .....10
8NXX................7............................ ....Route................12
9...................7............................ ....Route................20
9011................Unknown...................... ....Route................19
911.................0............................ ....Route................10
91NXX................7........................... ....Route................19


ARS Routes         
Route Number   COR Group Number   Digit Modification Number   Route Type
   
10....................4.........................8 05..............Emergency
   
12....................4.........................8 05   
1
19....................1.........................1 9   
20....................1.........................2 0   


Class of Restriction Groups   vid7.1
0   1
Number   Classes Of Restriction For Group
1   
   
4....................4

i would like to restrict international calling to assigned users only

currently all users have a CoR of 1

i am thinking i need to setup something like CoR groups, creating 2 new CoR and blocking the default.
1......................1-64 #block all by default
20....................1-19,22-64 # no international calling
21....................1-20,22-64 #interntional calling

then modify the Digits Dialed like so, assigning the 9011 to its own termination number
ARS Digits Dialed vid7.31 14.0.3.19
0 1 2 3
Digits Dialed ....Number of Digits to Follow.... Termination Type.... Termination Number
1020................4............................ ....Route................12
8   ................7................................ Route................12
818XX...............7............................ ....Route................12
81NXX...............7............................ ....Route................12
8911............... 0................................Route........... .....10
8NXX................7............................ ....Route................12
9...................7............................ ....Route................20
9011................Unknown...................... ....Route................21
911.................0............................ ....Route................10
91NXX................7........................... ....Route................19

then modify the ARS Routes like so, giving the 9011 its own ARS route

10....................4.........................8 05..............Emergency

12....................4.........................8 05   

19....................19......................... 19   
20....................19......................... 20
21....................20......................... 19   

then assign the proper CoR to all phones in the system.

is that about right?
what happens to the Emergency route?  do i need to address that also?  it currently works but i think that it works because everyone is a one.  should the core read more like this 1-3,5-19,22-64?
am i missing some over pitfall?

14
Mitel MiVoice Business/MCD/3300 / Re: External HotDesk
« on: April 17, 2018, 08:56:59 AM »
it is part of a multi device user group..... that is good to know. thank you.

15
Mitel MiVoice Business/MCD/3300 / Re: External HotDesk
« on: April 16, 2018, 10:40:51 AM »
checked and there are not interconnect restrictions setup

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