Topics

1

Mitel Software Applications / Reset NuPoint Port via VCCS/VMEM0

« on: May 26, 2023, 10:52:59 AM »

Having the same issue described in this old thread: https://mitelforums.com/forum/index.php?topic=5349.0  Killing the MiTAI monitor did not work, and I do not know the method to "do the same process on the vmemo task". Looks like that worked in the other thread: "killing the vmemo process for that line resolved my issue". My port is stuck "o", and I see an HPLAY:ERROR when I call it.

I have an upcoming maintenance involving a reboot in a couple of weeks, which should resolve this. But I would I would like to understand how to kill the vmemp process on port/channel 22

2

Mitel Software Applications / MiCC IVR return to Originating NuPoint Call Flow

« on: October 17, 2022, 06:06:06 PM »

Hi All,

New IVR subroutine being built has an option to return to previous menu. Calls into IVR are coming in from multiple NuPoint Call Flows. I am unable to find a way to transfer back to originating call flow mailboxes. The closest variable I could find is <<PortDN>>. Any ideas before I reach out to Mitel support is appreciated!

3

Mitel Software Applications / Verify Qualified Harware Remotely

« on: April 22, 2019, 03:08:57 PM »

I am trying to verify an existing server can be upgraded to MSL 10.5 / MiCollab. The server is remotely located with no one available to look at it for me. Is there a way to get server make/model via command line? I can see processors (/proc/cpuinfo) and RAM (/proc/meminfo), but those are the only commands I could find.

4

Mitel MiVoice Business/MCD/3300 / 69xx Series press-and-hold method - COS Setting?

« on: January 08, 2019, 04:06:02 PM »

Release 1.4 MiVoice 6930 IP Phone User Guide For MiVoice Business Page 51: 

Note: Programming keys using the press-and-hold method is dependent on your Class of Service settings defined for your account on the MiVoice Business call server.

What COS flag(s) are they referring to?

5

Mitel Software Applications / MiCollab/MiVoice synch failure

« on: October 18, 2017, 04:18:45 PM »

MiVoice and MiCollab on two different subnets just started failing synchs. Ping tests good. Do they just use 443 (Secure MiXML) to synch?

6

Mitel MiVoice Business/MCD/3300 / Output to Syslog Server

« on: October 04, 2017, 05:06:32 PM »

I have a customer not happy with the 1000 limit on logs. They are requesting the 3300 logging be outputted to a syslog server. Is this possible??

7

Mitel Software Applications / MiCollab Softphone Recording

« on: September 22, 2017, 05:31:32 PM »

Does anyone know where the MiCollab Client Softphone call recordings go? Docs show they are recorded on local PC, but I can't find it.

8

Mitel MiVoice Business/MCD/3300 / Embedded VM double digit issue

« on: August 08, 2017, 06:17:51 PM »

3300 (7.0) with embedded VM (front end); AA Option 2 (MB2 transfer only) transfers call to x100 (operator). Intermittent report of callers hears "you are being transferred to ext 22", "I'm sorry that is invalid". I can duplicate by pressing 2 for a couple of seconds. Is there a timer or setting that controls how long it "listens" to the DTMF presented? Anyone heard of this?

9

Mitel MiVoice Business/MCD/3300 / 5360 lockup after putting 10+ calls on hold

« on: May 12, 2017, 06:55:36 PM »

Is there a maximum number of Multicall keys I can give an operator? I have a customer who's operator has 5360 with 14 Multicall keys. Instead of processing the calls one at a time, she answers all inbounds as they come in, then places them on hold. She then goes back through them to process. After she gets 10+ on hold, her endpoint locks up and she can no longer process calls.

10

Mitel Software Applications / MBG as MSL or Out Proxy

« on: February 03, 2017, 01:41:48 PM »

New install of MiVB with SIP MBG (Outbound Proxy) & Teleworker MBG in DMZ. Should I build the DMZ MBG network element as an Outbound Proxy or an MSL Server? Docs are a bit vague on this.

11

Mitel Software Applications / NuPoint w/Rec-A-Call Ports not in service

« on: January 27, 2017, 05:35:01 PM »

MiCollab/MiVB - Latest releases. New install licensed & for RAC. Mapping & NuPoint line group config completed. I thought I need to use 5240 & trusted, but the ports do not come into service.

Setting the ports to Full, gives me: IP Device 1 (Ext:6001) at location 01 3 01 001 01 Non-Trusted Device attempting to Register when configured with Trusted Service.

Setting the ports to Trusted, gives me: IP Device 1 (Ext:6001) at location 01 3 01 001 01 Trusted Device attempting to Register when NOT configured with Trusted Service.

12

Mitel Software Applications / Reports on XFRs in MiCC (CCM)

« on: December 06, 2016, 01:30:51 PM »

I'm struggling to find a CCM report that shows sent/received transfer totals, by agent.

13

Mitel MiVoice Business/MCD/3300 / PMS Connectivity

« on: August 05, 2016, 11:51:30 AM »

I’m having an intermittent issue with PMS/iPocket connectivity to a 3300 w/Emb VM. One of our techs mentioned remembering an issue with quantity of socket connections on the past. I’ve never run into that. Any ideas/info? I see there is a maximum of three connections per system application, so that is (3) connections per socket, correct?

14

Mitel Software Applications / Caller ID disappearing after held ACD

« on: April 18, 2016, 08:37:46 PM »

MiCollab/MiVB Site was just upgraded to latest versions. Now when ACD agents retrieve a call from hold the Caller ID disappears and is replaced with NuPoint Port Name.

15

Mitel Software Applications / Mitel Download Manager

« on: July 23, 2015, 01:18:42 PM »

Anyone else having issue downloading software? I always use the Mitel Download Manager, but today I'm getting permissions errors in IE, FF, & Chrome. Using http option for now...