Topics

1

MiVoice Office 250/Mitel 5000 / CSM - AMC license failure

« on: November 27, 2013, 11:30:50 AM »

Intermittently, yes I know that is an incredibly hated word, all of the CSM applications will loose contact with the CSM server.  It lasts for about a minute, and everything comes back up.  I looked up the logs from the last time this occurred. 

11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - AMC license validation failed.
11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - Failed to validate the Mitel CSM license. Could not find CSM license.
11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - Failed to get a valid CSM license, starting grace period timer...
11/25/2013 9:08:15 AM 302832494 00000970 :(EMGR) SecurityMgr - The CSM Server will shutdown on 12/25/2013 9:08:15 AM...
11/25/2013 9:08:15 AM 302832510 0000097c :(EMGR) SessionError [4] - Error 800a61c0, bClosed = True
11/25/2013 9:08:15 AM 302832510 0000097c :(EMGR) Session [4] - NetworkError(0x61c0) - For Session(4)
11/25/2013 9:08:15 AM 302832510 0000097c :(EMGR) Session [4] Network Error - Unexpected network connection termination.

The unexpected network connection termination error repeats until the CSM Server restarts, followed by all of the applications requesting a license.

Can anyone explain why the AMC license would suddenly be unavailable?

2

MiVoice Office 250/Mitel 5000 / Hot Desk Auto Connect issue

« on: November 06, 2013, 12:27:08 PM »

Our agents have autoconnect enabled.  We just switched from Xarios Hot Desking to the Mitel licensed Hot Desking.  The first call received after exiting DND rings, and must be manually answered, instead of being sending a tone to the headset and connecting.  Has anyone had the same issue and found a resolution?

3

MiVoice Office 250/Mitel 5000 / Most recent firmware for 8600 phones

« on: October 29, 2013, 08:30:49 AM »

What is the most recent version of firmware available for the 8600 series of phones (8622 and 8662 specifically)?  I have 2.2.04.  Does anyone have a newer version, and if so, would you be willing to share? 

4

MiVoice Office 250/Mitel 5000 / Beep over speakerphone at the end of a call

« on: October 24, 2013, 09:36:23 AM »

I must unfortunately use the word "Random".  A growing number of users report a loud beep emitting from their phones at the end of a call.  Yes, it happens randomly.  I have tried to link it to a specific phone number, supervisors monitoring, apparitions floating about.....but to no avail.  It does not happen only to Agents or users of headsets.  Does this sound familiar to anyone?  I have not yet tried a reboot of the PBX.

5

MiVoice Office 250/Mitel 5000 / Network broadcast blew up some phone functions

« on: October 23, 2013, 08:56:47 AM »

We received a network broadcast between our 5600 PBX and CTGateway.  At the end of it, we received insufficient bandwidth errors on four phones (at least one of them lost the call) and our Filed Based MOH stopped playing.  I'm afraid I don't have more information than that.  We were not storing the data stream of the network broadcast, so I can't tell you the content.  A reboot, after hours, reset the MOH.  In the meantime, I had to change the camped on audio to ringback.  Our callers were hanging up when they heard only silence.

6

MiVoice Office 250/Mitel 5000 / SIP Peer capability for Multitech FaxFinder IP

« on: October 18, 2013, 08:33:08 AM »

I have a 5600 PBX V5 using SIP trunks to connect to a Multitech FaxFinder IP device.  The programming is quite convoluted.  I am forwarding the calls over the SIP trunks to the server.  This method only allows inbound faxing, and is a real pain to program.  Is it possible to use SIP Peering and treat the server as a SIP Phone?  This would allow two way faxing and be far more simple to program.

7

MiVoice Office 250/Mitel 5000 / Part for 8000 series phone - Handset clip

« on: September 11, 2013, 08:35:06 AM »

Would anyone know where I could get my hands on some of the flip down handset clips used on the 8000 series phones.  I don't care if they are grey or black.

8

MiVoice Office 250/Mitel 5000 / Converting system from UK to US

« on: September 09, 2013, 02:04:33 PM »

I have a 5200 formerly used in our UK office.  I need to move it to a US location.  I've tried performing an upgrade from 5.1.20 to 5.1.48.  Everything upgrades but the US Call Processor and Voicemail.  Why do these fail?  How can I get the software to install?

9

MiVoice Office 250/Mitel 5000 / How to swap card in 5600 Base Server

« on: August 24, 2013, 07:59:18 AM »

I want to swap a LSC for a SLC.  The physical swap is not the issue.  How do you change it in the programming?  DB Programming doesn't offer an option other than Exploring.  The Configuration Wizard will not allow changes.  It says you must use Communication Server View, which I cannot find a reference to in any of the manuals.  Even editing the programming in offline mode will only allow you to move current module bay locations.

10

Mitel Software Applications / CSM V6 Service Level issue

« on: June 26, 2013, 03:11:06 PM »

We are in the midst of converting from CSM V5 to 6.  They are both running now.  The settings for extension and hunt groups are identical in both.  However, users of V6 are having a calculation error in regards to the service level.  The current settings are to answer calls in 20 seconds or less.  This timer begins when the call hits the queue, it does not include time spent by the caller in the call tree or listening to the "you may be recorded" message.  It would appear that V6 is including this time.

In the Data Manager\Hunt Groups\<hunt group>\Advanced section, each HG can be programmed to reset call timers when a call rings this device.  This was not checked on the V5 system.  I checked it temporarily on V6 to see if it would change the calculation.  It did not.  I may have been expected it to grandfather all of the data for the day.  Has anyone else run into this issue?

11

Mitel Software Applications / CSM archive failure

« on: June 26, 2013, 03:10:28 PM »

I am attempting to archive old databases in CSM V6.  It fails every time.  I have changed the destination between local and network.  On the network location I changed step by step from a four folder destination down to the drive letter.  V5 would only go as far the the mapped drive letter.  It did not allow any more folder depth beyond it.  The log shows the following error.

ADM1534W  Table space "USERSPACE1" could not be reduced in size because there are used pages at the end of the table space.

The database in question is from 2002.  I can't imagine anything is using it.  Any ideas?

12

MiVoice Office 250/Mitel 5000 / CSM archive failure

« on: June 26, 2013, 02:50:37 PM »

I am attempting to archive old databases in CSM V6.  It fails every time.  I have changed the destination between local and network.  On the network location I changed step by step from a four folder destination down to the drive letter.  V5 would only go as far the the mapped drive letter.  It did not allow any more folder depth beyond it.  The log shows the following error.

ADM1534W  Table space "USERSPACE1" could not be reduced in size because there are used pages at the end of the table space.

The database in question is from 2002.  I can't imagine anything is using it.  Any ideas?

13

MiVoice Office 250/Mitel 5000 / CSM V6 Service Level issue

« on: June 26, 2013, 02:45:59 PM »

We are in the midst of converting from CSM V5 to 6.  They are both running now.  The settings for extension and hunt groups are identical in both.  However, users of V6 are having a calculation error in regards to the service level.  The current settings are to answer calls in 20 seconds or less.  This timer begins when the call hits the queue, it does not include time spent by the caller in the call tree or listening to the "you may be recorded" message.  It would appear that V6 is including this time.

In the Data Manager\Hunt Groups\<hunt group>\Advanced section, each HG can be programmed to reset call timers when a call rings this device.  This was not checked on the V5 system.  I checked it temporarily on V6 to see if it would change the calculation.  It did not.  I may have been expected it to grandfather all of the data for the day.  Has anyone else run into this issue?

14

Mitel Software Applications / CSM V5 to V6 database conversion issue

« on: June 06, 2013, 08:42:50 AM »

When I use the setup wizard to convert the database, I receive an error that the database is either not running, or the username/password is incorrect.  The database is certainly running, and no username/password is requested/required when converting from a V5 database.

15

MiVoice Office 250/Mitel 5000 / Remove confirmation tone after account code entry

« on: May 16, 2013, 04:26:14 PM »

Is there any way to stop the tone heard after an account code is entered?  I have some users complaining that they cannot hear the caller over the tone.