Messages

901

MiVoice Office 250/Mitel 5000 / Re: Mitel firmware downloads

« on: January 10, 2013, 08:18:28 AM »

A dealer refusing to upgrade a system sounds a bit odd, to say the least. With Mitel pushing Software Assurance, the opposite is usually the case. There must be more to the story.

902

MiVoice Office 250/Mitel 5000 / Re: Call forward

« on: January 09, 2013, 08:22:27 AM »

Configuration Assistant is definitely the way to go. You can program a DSS key for local access, and use a digit translation for remote access via auto attendant. I have several offices that change their on-call daily, and some that split weekend coverage. They used to drive to the office to change call forwarding; now they do it by cell phone.

903

MiVoice Office 250/Mitel 5000 / Re: Audio for ringing off node hunt group

« on: December 27, 2012, 10:11:57 AM »

Is the corporate trunk group Audio on Transfer to Ring set to Use Next Device’s Audio Source?

MOH can be tricky, especially for off-node devices. With a little perseverance and lots of testing, you can usually trace it through.

904

MiVoice Office 250/Mitel 5000 / Re: Intertel Conference Bridge Help

« on: December 17, 2012, 01:19:43 PM »

It worked, just as posted above. Thanks stitzebr!

905

MiVoice Office 250/Mitel 5000 / Re: SYS ALARM #1007

« on: December 13, 2012, 02:45:50 PM »

Not necessarily related to the alarm condition, but I’ve had similar complaints of buzzing and echo on digital keysets with SP3 PR4. I had to go into On-Line Monitor and reduce handset microphone gain and side tone gain to eliminate the problem.

906

MiVoice Office 250/Mitel 5000 / Re: Configs

« on: December 12, 2012, 01:37:10 PM »

Here are a couple of forms I use for documenting installations; Axxess and 5000.

One is for the network numbering plan, showing IP info and scheduled resets / back-ups.

The Run Book is for the individual site, with a couple of sample flow charts included. I use it as a living document, documenting MAC work as it’s completed.