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Topics - mikeh

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SIP On Mitel / UC360 downgrade firmware
« on: March 01, 2017, 09:38:37 PM »
I have a customer with several UC360s that they use the MiCollab app to connect to MiCollab Audio/Video conferences. The later units supplied have Ver 2.1.3.12 and the older units are 2.1.2.9. The older units function correctly, however the newer units the video is basically a snapshot every few minutes rather than real-time. They are all using the same Panasonic WV-SP105 cameras with the same settings in both the UC360 and the associated camera. I have tried upgrading the camera firmware with no effect. The only difference appears to be the software ver in the UC360. I would like to downgrade the new units to the version that works but when trying with USB I simply get the message "Software Upgrade not required". Does anybody know of a method to downgrade these units please?

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