Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: SUSD on October 29, 2014, 04:03:30 PM

Title: Multi Level Auto Attend with Leading Information Message ?
Post by: SUSD on October 29, 2014, 04:03:30 PM

3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2  EMB-VM 6-SX200 10-ASU

We want to set up a Help Desk using MLAA. The Greeting will be a fixed message giving the directions. We would like the option to add an information message in front of the MLAA that we can change often and be easily set up.

i.e.  "If you are experiencing a problem with Email, we are working on a resolution."

I know how to set up an Information mailbox, but how can we have it Route in front of the MLAA and easily be Turned On and Off as needed ?  Is this possible or some better solution ?

Thanks !

Title: Re: Multi Level Auto Attend with Leading Information Message ?
Post by: sarond on October 30, 2014, 07:07:45 AM

If you have available ports you could setup an dummy ACD Path that plays a RAD after 1sec and then interflows to your AA.
You will need to tweak the interflow timer to match your greeting though.