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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: deydist on December 26, 2019, 10:00:24 AM

Title: Changing / Removing DND Tone
Post by: deydist on December 26, 2019, 10:00:24 AM

Hello,

We have several users that set DND when they go on vacation... however, when they are on DND and are called, the first thing that happens is an operator message that says "I'm sorry... NAME.... is currently on the phone" and then it goes to their voicemail.

Is there a way in the 3300 to remove that operator message so DND instead goes straight to voicemail?
Or maybe there is a better solution for how they should set their phone when going on vacation. Any tips are appreciated!


    Release level: 7.2 SP1
    Active software load: 13.2.1.25


Thank you.

Title: Re: Changing / Removing DND Tone
Post by: acejavelin on December 26, 2019, 02:45:39 PM

The system treads DND as a busy condition and routed accordingly, the recording would be based on what the voicemail does with a busy treatment... In this case, we would need to know what voicemail system you have as their is likely a solution but the it vary significantly depending on if it is embedded voicemail, Nupoint (MiCollab voicemail), or something else.

Title: Re: Changing / Removing DND Tone
Post by: deydist on December 26, 2019, 06:01:23 PM

Quote from: acejavelin on December 26, 2019, 02:45:39 PM

The system treads DND as a busy condition and routed accordingly, the recording would be based on what the voicemail does with a busy treatment... In this case, we would need to know what voicemail system you have as their is likely a solution but the it vary significantly depending on if it is embedded voicemail, Nupoint (MiCollab voicemail), or something else.

I believe it's embedded voicemail in the 3300 PBX.

Title: Re: Changing / Removing DND Tone
Post by: johnp on December 26, 2019, 06:53:20 PM

I would check the help file under messaging/embedded/greeting/mailbox greetings for options

Title: Re: Changing / Removing DND Tone
Post by: deydist on December 27, 2019, 03:44:54 PM

Quote from: johnp on December 26, 2019, 06:53:20 PM

I would check the help file under messaging/embedded/greeting/mailbox greetings for options

I am sorry I am not the most familiar with the options yet in the 3300. Are you referring to Voice Mail > System Greetings? Having a hard time finding anything related to System Greetings on a DND 

Title: Re: Changing / Removing DND Tone
Post by: johnp on December 27, 2019, 04:58:06 PM

No, when you log in there should be a link to the help file usually in  the upper right hand ssection

Title: Re: Changing / Removing DND Tone
Post by: sarond on December 27, 2019, 07:02:03 PM

I believe there is already an article on this.

http://www.mitelforums.com/articles/3300/mailbox-greeting-options.php