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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Bigpomaha on June 29, 2018, 11:29:03 AM

Title: Record a Call Programming
Post by: Bigpomaha on June 29, 2018, 11:29:03 AM

Very new to the 3300 and trying to setup Record a Call.  I added RAC to COS option adn having issue setting up Hunt Group.  Getting message "Hunt Group has one of the COPS not set as voice mail".  Not sure how to get past this.  When I go to COS options and look at options and try to change voice mail COV/ONS/E&M Voice Mail Port to YES i get another message that says i can't.  Can anyone help e out ???  Thanks

Perry

Title: Re: Record a Call Programming
Post by: sunspark on July 04, 2018, 05:43:21 AM

you record the calls you need another soft : Mivoice call recorder.

Title: Re: Record a Call Programming
Post by: sarond on July 04, 2018, 06:41:55 AM

The RAC COS option is for the handsets that you want to be able to record calls.

You need to create a 'Recorder' Hunt Group and put the VM ports in it. (Same as your voicemail HG)

Look in the help files under System Features and look for 'Record-A-Call'