Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Download Alarm log file via FTP

« on: December 08, 2021, 01:38:14 PM »

Hi Hamed
Try scheduler, you must be able to set such things on a regular basis as to be sent on a ftp server

2

Mitel MiVoice Business/MCD/3300 / view error occurred but no error code was reported

« on: December 08, 2021, 01:34:51 PM »

Hi
while trying to create some VM Ports, this error appears:
"view error occurred but no error code was reported"
Any thoughts?

3

Mitel MiVoice Business/MCD/3300 / Parser failure: integer failed low bound check

« on: December 08, 2021, 01:32:23 PM »

Hi
have this annoying issue while creating a new hunt group.
Cannot event import it.
Any thoughts?

4

Mitel MiVoice Business/MCD/3300 / Restore backup MCD 8 to MCD 6

« on: December 07, 2021, 01:57:00 PM »

Hi
Is there any way to restore a backup file from MCD 8 (14.0.0.95) to MCD 6 (12.0.3.15)?
One of our customer have some difficulty with ID Caller on their peripheral cabinets, so we want to downgrade the MCD version.
Thanks

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Group Page Across SIP Trunk

« on: November 07, 2021, 12:45:53 PM »

I'm just curious Ralph, why SIP Trunk?
I mean, the other PBX is not Mitel?
If it is, why you didn't try to do IPXNet? Due to Standalone license?

6

Mitel Software Applications / Re: MiCollab Client Disconnects

« on: November 05, 2021, 09:33:23 AM »

The problem started when they upgraded to new data switches.

Ralph

Sorry I've just noticed that.
It also could be related to broadcast storm on layer 2 network.
They should try to clear all mac address tables related to that vlan and force it to learn them again.

7

Mitel Software Applications / Re: MiCollab Client Disconnects

« on: November 05, 2021, 09:20:35 AM »

I'm not sure how MiCollab works, but since you said after upgrading this happened, I assume that It would be either some NTP problem or some cache data remains on the clients that needs to be flushed!

8

Mitel MiVoice Business/MCD/3300 / Re: 3300: Calling party number display for SIP trunk

« on: November 02, 2021, 02:22:13 PM »

Thank you for the suggestions. However, no dice! In the absence of the privacy:none flag, the call shows up as 'PRIVATE CALLER' or something similar.

I suppose that's a good sign!
You can now check your CoS. Usually 'PRIVATE CALLER' refers to some configuration of CoS on your trunk service.

9

Mitel MiVoice Business/MCD/3300 / Re: Business CTI shows incoming calls 25 seconds late

« on: November 02, 2021, 10:06:58 AM »

That was my first thought also - but no. They have very good internet-connection. One of them has "only" about 45 mb/s and the other one above 200 mb/s (tested with different speedtests).

And if they call outgoing they have no problems at all.

And there is one thing, what makes me suspicious - its always exaktly 25 seconds, when the call goes through. Like there would be a timer counting from 25 to zero and then activates the call.

There are 30 more users with no problems. So it should not be a server-problem.

Do these tests:
1. Log into contact center client with a local agent ID which works properly (not a  remote one), check to see if they work properly as well on home office or not
2. check CoS of 5020 Port (Softphone) to see if is there anything differ than your local extensions

10

Mitel Software Applications / Re: Outbound Port 5020

« on: November 02, 2021, 10:04:40 AM »

On what application? Software release?

MiCC Release 9.0

11

Mitel Software Applications / Outbound Port 5020

« on: November 01, 2021, 06:25:05 PM »

Hi,
We have a new upcoming project that needs to make auto-outbound calls, 120 calls per minute. We set everything up and tested the requested procedure, but there is a huge problem! All the outbound ports (we set 60 outbound ports), make calls immediately after running the workflow but for making other calls those ports will wait for some considerable time, which lead us to not meeting the requested SLA!
So, how can I speed up the waiting time between 2 calls for each port?
PS1: I already checked all the ports' CoS and reduced all the time to its' minimum.
PS2: the amount of waiting before making another call is not the same for each port and it seems like it's random.

12

Mitel MiVoice Business/MCD/3300 / Re: 3300: Calling party number display for SIP trunk

« on: November 01, 2021, 06:13:53 PM »

Thanks imanm93 for offering to take a look. I have attached the SIP peer profile with a few redacted entries.

Thanks for sharing.
Under Signaling and Header Manipulation change these parameters and do a test procedure:
Use Privacy: none > Set to NO
Use P-Asserted Identity Header > Set to No
Ignore Incoming Loose Routing Indication > Set to Yes

13

Mitel MiVoice Business/MCD/3300 / Re: 3300: Calling party number display for SIP trunk

« on: November 01, 2021, 03:50:02 PM »

I tried removing the label, but now the phone shows 'T1282 Calling'. This doesn't correspond to anything in the SIP header...

I suppose it's something related to your SIP Peer Profile.
Can you export your selected SIP Peer Profile and attach it here? I want to compare it with my own SIP Peer Profile.

14

Mitel MiVoice Business/MCD/3300 / Re: Business CTI shows incoming calls 25 seconds late

« on: November 01, 2021, 03:37:28 PM »

Hello, some employees have the following problem from their home office (softphone with computer):

Incoming calls are only displayed after approx. 25 seconds. The caller hears nothing during this time - no acoustical signal at all.

After 25 seconds, Business-CTI rings and the popup appears on the screen and the call can be accepted as normal.

If the caller hangs up before (nobody waits 25 seconds on a dead line), CTI rings directly, but the caller has given up.

The employee can start outgoing calls without any problems.

Any ideas?

Hi,
It might be related to poor Internet connection, have you tried to check the employees' Internet Speed to monitor their download/upload speed?

15

Mitel Software Applications / Re: Voicemail password config

« on: November 01, 2021, 03:34:23 PM »

You can reset your voicemail PIN from the Mitel Account Portal.
Check the link below:
https://oneview.mitel.com/s/article/Reset-Your-Voicemail-PIN?language=en_US

That's not even on the same platform.

Sorry, My bad.
I'm not familiar with MiColab platform, and I just tried to help 
But on 3300 controllers there is a VM Option section which includes Passcode Length, there might be something like that on MiColab platform.