Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: jlavetan on May 25, 2011, 09:15:28 AM

Title: ACD Interflow before Overflow
Post by: jlavetan on May 25, 2011, 09:15:28 AM

Using a SX200 ICP system...

Is it possible to interflow ACD calls before going to an overflow group?

From the documentation, it looks like calls will always stay in ACD groups (primary or overflow) before interflow. Is this correct?

Thanks