Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: magnus on August 25, 2017, 12:49:59 PM
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I have a new customer that wants to keep their old 6731i phones.
I have convinced them to change the main phone and the remote phones to Mitel phones so the BLF functionality will work.
I have been unable to get a test phone to show that a message is waiting. Is there something obvious that should be selected that I may have overlooked?
They also want to keep some kind of voicemail transcription service similar to their current provider. Is there an add on that would do this function?
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Magnus,
I am not sure what a 6731i phone is, but I assume it is setup as SIP so we will go from there.
You are correct that SIP will not support DSS/BLF functionality, but it should support MWI so look under the System > SIP Phone > {9xxxx} > Configuration > MWI > Accept MWI: YES
If they use the NuPoint there is a transcription service that Mitel works with that is supported; otherwise I don't know of one that is supported for the built-in Voice Processor. This doesn't mean that you can't get one to work though; it just means that Mitel hasn't sorted anything out for this functionality.
Sorry,
TE