Topics

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Mitel Software Applications / Suppress Caller ID in nupoint playback?

« on: May 14, 2010, 02:33:49 PM »

Hi all, just looking to shut up the lady that repeats caller ID during message playback. Currently using Build: 14.0.1.7.01
Just looked through all 304 FCOS settings and am coming up with nothing that jumps out at me. I thought maybe it could be done through user options but again, nothing really there.

Any ideas? Thanks in advance!

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Mitel MiVoice Business/MCD/3300 / Embedded Auto Attendant... wins again

« on: April 14, 2010, 11:32:11 AM »

Yikes. Embedded always throws me for a loop, so much easier in Nupoint...

I have two issues in two offices.

I have created the main greeting and included announcements to push 1 here... 2 there... It is my understanding that at this point, all you need is a Menu Node and program the extensions to their corresponding digits. How do you ensure that the options youve given in the main greeting correspond to the menu node, where is the connection?

One thing Ive noticed about that particular greeting is that incoming calls are directed to the recptionist. If no answer, the calls then go to the main greeting. How is this done? A main greeting really is not an answer point (in my mind!) I dont see how that could be programmed? There is no real extension for a main, where to route?

The reason I am asking about that piece is that I have another office that would like a human to pick up, if unavailable, then go to the main greeting. Exactly what I am seeing at the other office. Would love how to understand how it is happening so I can implement it in office 2.

As always, thanks!

3

Mitel Software Applications / Auto Attendant issue

« on: March 15, 2010, 10:37:40 AM »

Mernin all'

I have setup an AutoAttendant using Nupoint connected to 3300. Its a bit of a long protracted story but our initial setup is just a temporary fix until we gain ownership of the DID. We have a temporary forward setup to one users DID. After the call flow was built, the user said they wanted the option for a human have the chance to pick up first. Wondering the best way to do this.

At first I thought I could use DND as a quick way for them to get up and walk out. When the phone is on DND, it could route to the call flow using call rerouting first alternative. Wont work. Then I thought call forwarding, wont work. I cannot call forward to a mailbox on nupoint. I can however call fwd to an actual extension on the 3300. I am missing a step in here somewhere. Going through COS settings now. Call FWD and DND are all enabled on the 3300. I have a simple speed dial setup. When someone calls a DID, we set up a remote call fwd to a DID programmed on the 3300.

I suspect it needs to be an actual extension, but I am unclear the best way to make this connection. I know this is a great place to meet with the minds so let me know if you have a light bulb over your head!! Thanks all!

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Mitel Software Applications / Surpressing a name in nupoint DBM directory

« on: February 19, 2009, 03:08:09 PM »

Well we have had our nupoint up for about 8 months and someone realized that our CEO is listed in there *shudder*

Ive set up a new fcos and assigned it to myself. Option 92 is "list in dial by name" Ive unchecked it and still I show up in the directory. So with GCOS, you are not given a description just numbers, so for giggles I also set up a new one and unchecked 92, no idea what 92 does. What have I missed?