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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: bberg on April 01, 2011, 12:22:57 PM

Title: RAD wont play
Post by: bberg on April 01, 2011, 12:22:57 PM

Having a slight issue with the creation of a RAD on a 3300.

I start in VM System Settings under VM ports. I throw the number 4084 (This was just a random number) on Port ID 5.

From here I go under VM greetings and set port ID 5 to play RAD Set 15.

I then swith to VM RAD greetings and set RAD Set 15 to play greeting 6...I hop on the admin mailbox and record greeting 6 and save it.

From here, I would think that a direct dial of 4084 would play that greeting 6 RAD. But I instead get a direct line termination.

Essentially, what I need to have happen is a have the Overflow of an ACD group play this RAD and end the call whenever no agents are logged in. I Have the Hunt Group created for this 4084 RAD and it is a member of the Hunt Group (Of which is set to Class of Service 5 - the RAD COS). A direct call to that hunt group has the same result as a direct call to 4084.

Essentially I was thinking that maybe I needed to set the Class of Service of 4084 to 5 in order to represent that it is a RAD...although it appears as if only groups receive COS settings.

Seems like I'm missing one small step, but several hours later...and I still haven't seen it!

So, per my normal request - Please help!

Thanks as always guys!

Title: Re: RAD wont play
Post by: bluewhite4 on April 01, 2011, 01:38:28 PM

Both groups and terminations get COS. In this case, yes you need to set the COS of 4804 to be that of a RAD.

From the help:
"2.Class of Service Options form
Assign a Class of Service for the RAD greeting voice mail ports, with the following options:
3.Set "COV/ONS/E&M Voice Mail" to "No".
4.Set "Recorded Announcement Device" to "Yes".
5.Set "Recorded Announcement Device - Advanced" to "Yes".
6.Set "'ANSWER PLUS - Delay To Message Timer" to the amount of time to wait before the RAD greeting begins to play after the port answers"

Title: Re: RAD wont play
Post by: bberg on April 01, 2011, 01:46:19 PM

Bluewhite -

Looks to be just what I'm looking for! But I'm having a little trouble finding just where I can set the COS of that number.

I have my Class of Service group all setup with those options, but I can't seem to find where I tie it to the 4808 number...Can't find what menu it would be under to do that

Title: Re: RAD wont play
Post by: ralph on April 01, 2011, 01:47:12 PM

Go to the station attributes form.

Ralph

Title: Re: RAD wont play
Post by: bberg on April 01, 2011, 02:07:49 PM

Ok, thank you Ralph...found that.

Bad news is that it was already set to our default RAD COS (DnD is off). I even tried to make a new CoS with just the settings described...and now I get an error when I try and hear the RAD.

Title: Re: RAD wont play
Post by: bberg on April 04, 2011, 09:34:47 AM

Any other ideas on what I might be missing?

Ty ty so far!

Title: Re: RAD wont play
Post by: ralph on April 04, 2011, 10:26:55 AM

Go to maintenance commands.   Do a "loc fe ext <rad exten number>" to see if DND is on.
If yes, use the "remote DND Cancel" feature code (FAC).

Ralph

Title: Re: RAD wont play
Post by: bberg on April 05, 2011, 02:09:30 PM

yep...it WAS in DnD...Guess I wasn't looking in the right place.

Thanks Ralph and Blue...as always, I GREATLY appreciate the help!

Title: Re: RAD wont play
Post by: ralph on April 05, 2011, 02:15:36 PM

Glad we could help.   Feel free to send pizza and beer. ;D

Ralph