Topics

1

Mitel MiVoice Business/MCD/3300 / Bulk Delete Hotdesk Users

« on: November 05, 2018, 10:36:20 AM »

I have approximately 400 hotdesk users that I need to delete on a Rel8 MiVB system. Is there something I have missed or is this going to require manual deletion of each individual user?

Dale

2

Mitel MiVoice Business/MCD/3300 / Teleworker calls fail on SIP outbound trunks

« on: January 30, 2018, 10:14:16 AM »

System Summary:
MBG V6.1.10.0 used for SIP and Teleworker (5330 IP sets)
Mitel 3300 ICP - MXe-III on MCD 5.0 SP1 PR1
AT&T Flex Reach SIP Service
All equipment listed above is on the same subnet internally.

Reported Issue:
Calls fail (drop) at 30 minutes.

Testing Reveals:
a.) Calls appear to fail at 30 minutes with a static crackle and loss of voice audio that continues until disconnected manually when placed from teleworker sets programmed through MBG above on ICP above onto outbound SIP trunks above.
b.) When said calls are placed on hold and then retrieved, audio is restored and they are fine for another 30 minutes.
c.) When calls are re-directed to another ICP via xnet trunk and then sent back to this ICP via xnet trunk and out the SIP trunks above, the call does not fail.
d.) Calls do not fail if the Teleworker is connected through a different MBG at another location but still programmed on the ICP above in the same scenario.

Summary:
Calls only appear to fail or get "garbled" when the call is a Teleworker set routing to the above ICP and then directly to the SIP trunks. If the call is "manipulated" to appear as an xnet call out the same SIP trunks, no issues arise. We have calls from many other ICPs in the cluster (including the above) as well as another Teleworker server at another location using these SIP trunks as their PSTN outbound access point without any issues. The only calls we see issues on are the ones coming through the above mentioned MBG to the above mentioned ICP and directly out the above mentioned SIP trunks.

3

Mitel Software Applications / Teleworker fails on IPv6

« on: January 16, 2018, 09:50:39 AM »

We are based in Santa Barbara, California with teleworkers scattered all around the world. We have 1 user in Amsterdam who has been using the same Teleworker phone for a few years now without any issues. Last month, his ISP (German Telekom) switched him over to IPv6 and now his phone no longer connects to our MBG. On our end we do not currently use IPv6 and are not sure where we should be looking to to start troubleshooting. Any help or guidance would be greatly appreciated.

Dale