Topics

1

Mitel Software Applications / NuPoint CallFlow - Critical RNA

« on: April 07, 2017, 11:55:34 AM »

Hello,

We've recently implemented new call flows and now nupoint seems to be hitting critical ring no answer errors with the call director never picking up.  It's not doing anything terribly fancy, just a menu with various branches, transferring calls to extensions/groups as needed.

We have two T1's and 25 VM ports.   After awhile it seems the ports build up in a RNA state and very few call director or plain calls to VM work.

A reboot seems to alleviate this for awhile.

Any ideas?

Thanks,

2

Mitel MiVoice Business/MCD/3300 / 3300 SIP / Broken UCA

« on: July 27, 2016, 01:53:15 PM »

Hello,

I've added a new internal SIP connection for some testing with another pbx which seems to have affected a small portion of our UCA clients.  That seems odd as mine is fine.

Some UCA clients fail to authenticate until their password is reset.  One is refusing to authenticate even after a few manual resets.

Here's the setup:

Regular/production sip:

Code: [Select]

3300 >> sip proxy to MBG >> Internet >> Mitel Netsolutions

The other internal pbx is simply another Network element and SIP peer.  There are some small quirks, but each can call the other without an issue.  The SIP peer can also dial out through the 3300's PRI as it should.

Naturally there's a MAS involved for UCA, provisioning and NuPoint that I haven't touched at all.

?

Thank You,

3

Mitel MiVoice Business/MCD/3300 / PRI channel allocation / balancing

« on: April 18, 2016, 09:54:55 PM »

Without getting wild with ARS is there a way to either reserve/allocate 1-2 channels or balance non-emergency calls across two PRI's/3300's?

4

Mitel MiVoice Business/MCD/3300 / 3300 SIP Licensing / Internal Trunk

« on: April 05, 2016, 03:28:41 PM »

Hello,

I'm hoping someone can clarify SIP licensing with a 3300. (MXe-III, RL: 6.0sp2, software load: 12.0.2.23)

When I hear trunk it makes me think of a peer connection, however, I'm guessing it's licensed by the number of DID's you have.  We currently have 30 allocated on an existing Net Solutions SIP account.  (through mbg proxy)

I'm wanting to test connectivity with another non-mitel system (internal) and SIP seems to be the way to connect them.   (vs ip/xnet between 3300's)  While we do have 30 DID's on the account we're only using maybe 5.  Can I grab one from that bucket and use it for a new SIP peer?

Thankfully the extension ranges are different so a few simple ARS entries should handle that.

5

Mitel MiVoice Business/MCD/3300 / 911 / CESID / Two Comcast PRI

« on: October 18, 2015, 02:06:08 AM »

Anyone have experience with 911 services via Comcast PRI's?  I'm still dealing with this and it's taken an extreme level of effort from my end just to get with the right techs.  Lots of drama from them not having the override set to not understanding the cesid being sent based on the base device, not hotdesk extension.

Here's the issue: Two PRI's, two MCD 3300's working together.  Install group from Mitel is saying the 911 calls can only go out one PRI unless it's down.  Part of the ARS routing.  I see it in there, that makes sense.

Then comcast is telling me that they can't allow a BTN to pass for 911 if it's not a number on that specific PRI.  (area code 123 can't do 911 out the PRI that only contains area code 456)

ok: So I can change all the CESID identifiers to use one area code.  But then what if the primary PRI goes down and calls are routed out the secondary?  All that mapping I just did is useless.

Is there a way to dynamically set the cesid on the 3300 side or do I need to keep pounding on Comcast?

In contrast I don't believe we had this issue with our old Axxcess system.  I'm not familiar with it, but suspect 911 went out local pots lines since there was a pbx at each site.

6

Mitel MiVoice Business/MCD/3300 / NuPoint AA to Ring Group

« on: October 18, 2015, 01:46:51 AM »

1st post here, not a tech or support vendor.  just a customer on the IT side that took a deeper dive into our install last year so we knew what was going on.  I could call Mitel, but our typical tech doesn't share info/changes and I don't work like that.  (you should see the mess our previous Axxess system was..)

Our company is looking to implement a number of new attendant flows and revamp the voiceover.  At the moment I'm just testing and am not quite getting the intended results with a cascade RG.  Have read so many posts that have helped some, but it's all starting to blur together at this time.

software: MCD 6.0sp2, 12.0.2.23
MAS: 5.0.116.0
NuPoint: 16.1.0.13.01

Use Case: External Call >> NuPoint AA >> [apply various schedules, logic, menus, etc..] >> Transfer to RG >> cycle through members 1 time in cascade mode, then continue to ring all lines until answered.  No VM.  Just continuous rings.

What I've Done:
- AA and RG setup
- Add MOH so blind transfer isn't completely silent.
- Extend forward timer so call isn't pulled back to nupoint in 15s.
- New AA COS to disable all features except CallDir

- Blind Transfer is what I'm seeing used in many cases.  This has the tendency to only go for the forward period, then pull back to the 'message center'.  Callers then are lost.
-- Other unwanted side effect is the cascade RG doesn't loop back to the beginning, but continues to ring the last member until the forward Noanswer period is over.

Current workaround:
- Used a supervised transfer vs BT.
-- Timer:45
-- All 3 events then link back up to initial greeting to begin the cycle again.
- RG (3 members) set to 12s cycle

Questions:
- Have not worked on the second ring-all group part.  Not sure about fitting it in to the flow or somewhere else.

- Other recommendations or best practices to approach this a different way?

Also: Don't believe we're licensed for ACD.

Thanks,