Messages

31

Mitel MiVoice Business/MCD/3300 / Re: Force option 43 dhcp change

« on: July 07, 2016, 04:03:17 PM »

So I just discovered that once the phone boots up talking to the public IP (at 64.28.118.9) it sets some of the IP addresses in the PERSIST DATA values when I view network settings on the phone - anyone know of a way to change that via DHCP or some other protocol?

32

Mitel MiVoice Business/MCD/3300 / Force option 43 dhcp change

« on: July 07, 2016, 01:07:22 PM »

Hi folks, wondering if any of you have run into this...

We have the MiVoice hosted solution. We also have an MPLS network with a private tunnel to the Mitel MiVoice data center.

We have our Mitel phones (mostly 5360's) setup to pull DHCP from our routers, works great for normal use.

We normally have the option 43 setting set to: id:ipphone.mitel.com;sw_tftp=172.16.20.2;call_srv=172.16.20.2;vlan=20;l2p=6v6s6;dscp46v46s26
and the phones boot up fine with that, BUT if the private tunnel at the 172.16.20.2 address is unavailable (outage for example) then we change the option 43 to be:

id:ipphone.mitel.com;sw_tftp=64.28.118.9;call_srv=64.28.118.9;vlan=20;l2p=6v6s6;dscp46v46s26

then reboot the phones - this then points them to the public Mitel phone system at 64.28.118.9 and all is great.

The problem is when we want to change back to the 172.16.20.2 settings - we change them in DHCP server and reboot the phones but the phones continue to use the 64.28.118.9 public settings. The only way we have found that we can flip them back to the 172.x server is to physically go around to each phone and go into the phone settings and default the IPV4 settings then let the phone reboot then it will pull the 172.x settings again.

Anyone else run into this? I'm looking for a way to flip them back without me having to physically go around and touch each phone...?