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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: v2win on June 13, 2008, 10:25:51 AM

Title: Mitel Communications Director
Post by: v2win on June 13, 2008, 10:25:51 AM

Does anyone have any experience with this?

Title: Re: Mitel Communications Director
Post by: swilson on June 30, 2008, 11:40:57 AM

We were part of the beta trial group and currently have two in production with one with over 900 phones on it, the second one is used for resiliency only.

Title: Re: Mitel Communications Director
Post by: v2win on July 02, 2008, 11:02:27 AM

Are you running the the GA software?

Do you have any hardware or software problems?

Title: Re: Mitel Communications Director
Post by: swilson on July 14, 2008, 11:35:58 AM

Currently we are not running a GA version of the software but will be again soon.  As for hardware problems we have not had any.

Title: Re: Mitel Communications Director
Post by: v2win on October 15, 2008, 08:58:29 PM

Does your retrieve license button work or do you or your vendor have to use the SI tool to update licenses?

Title: Re: Mitel Communications Director
Post by: Mitel100 on October 16, 2008, 02:18:30 AM

Yes, all licensing for the MCD has to be done via the software installer.

Title: Re: Mitel Communications Director
Post by: swilson on October 16, 2008, 12:10:21 PM

I am pretty sure they fixed that, b/c we recently moved some licenses around and I was able to retrieve the licenses just fine.  I know they had been working on it for awhile.

Title: Re: Mitel Communications Director
Post by: v2win on October 16, 2008, 04:25:32 PM

Just spoke with Mitel the initial licensing setup must be done with the SI tool but updates can be done within the ESM.

Title: Re: Mitel Communications Director
Post by: v2win on October 17, 2008, 01:13:12 PM

It does work within the ESM

Customer had a restriction in the firewall that would let regular MX controllers go out but for some reason was stopping the MXE Servers.

Title: Re: Mitel Communications Director
Post by: bluewhite4 on November 04, 2008, 03:31:20 AM

We have a school district running on one of these. The licensing can be updated through the AMC and then updated is the ESM. The only real issue we've had has become a known issue with the current software release -> dial-out of queue for an ACD group doesn't function when your incoming calls come through a PRI on another controller thats networked together.

Title: Re: Mitel Communications Director
Post by: v2win on November 04, 2008, 12:50:51 PM

Just ran into that problem myself. Do you have an ETA from Mitel on the fix I haven't heard anything.

Title: Re: Mitel Communications Director
Post by: bluewhite4 on November 09, 2008, 10:10:25 PM

No, they couldn't even tell me if it would be in the next release or not. So we moved the rads back to the LX that has the PRI. This allows my ACD to remain on the Communications Director, and have my RADs with dial-out work.

Title: Re: Mitel Communications Director
Post by: bluewhite4 on February 02, 2009, 11:26:50 PM

Just as an update, Mitel has issued a patch for 9.0 to fix this, and will have the patch built into 9.0 UR2 I believe thats suppose to be out in a few weeks.