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Topics - swilson

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Mitel MiVoice Business/MCD/3300 / ACD Queue Identification
« on: August 28, 2009, 11:17:00 AM »
Does anyone know if there is a way to not display the queue that the call is coming from to an agent and instead just display ANI of the caller?

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Mitel MiVoice Business/MCD/3300 / Help 9.0.0.41 to 8.0.11.14 stuck on DB restore
« on: June 26, 2009, 01:05:34 PM »
I have a new Mxe that I tried to downgrade from 9 to 8 and it is stuck on the db restore.  From VX is says that the restore is not compatible do you want to continue yes or no.  It doesn't do anything no matter what I type.  I have never tried to down grade a system before so any advice would be great.  I have another Mxe coming in Monday that I have to do the same thing to and I would like to not repeat this on that one as well. 

Stacey

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Mitel MiVoice Business/MCD/3300 / Double ring???
« on: March 16, 2009, 11:28:30 AM »
It is mean again with the funky Sales configuration.  Phones Always Alternative forwarded to a huntgroup whose members exist on the phone it was forwarded from.  Several groups are getting a double ring instead of the normal one on inbound calls when the first member of the hunt group is in use.  The ringer that you get when the call hold time expires and the calls rings back to you again is what I am referring to.  This just started last week and no changes where made to the specific groups reporting it.  Any ideas why this started and how to stop it?

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Mitel MiVoice Business/MCD/3300 / Caller ID with huntgruops
« on: March 12, 2009, 10:34:25 AM »
This can be confusing so I hope I explain this well.  We are having trouble getting caller ID to work for our sales group.  Any call to their prime extension(they have 2) is sent to a hunt group via always alternative routing.  The members of that hunt group reside on that same sales person's phones as key system keys.  With this setup we can't figure out how to get caller ID to display before they answer.  What we get now on the display is from ext(sales person ext) until they answer.  After pickup there is a 3 sec delay before the call ID is displayed.  We have the caller id working right for a normal phone is it just sales people that we can't get right.  Is it even possible to get this working pre-answer?

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Mitel MiVoice Business/MCD/3300 / Ring Cycle
« on: February 20, 2009, 02:00:47 PM »
How long is the ring cycle on Mitel 4 or 6 secs?

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Mitel MiVoice Business/MCD/3300 / Dial by Name
« on: February 12, 2009, 04:09:07 PM »
Does anyone know how to turn on dial by name functionality in the auto attendant?  We are using the embedded voicemail.  I am thinking this might not be possible due to our large cluster.

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Mitel MiVoice Business/MCD/3300 / CPU Utilization
« on: February 11, 2009, 03:53:47 PM »
Does anyone know the maintenance command to view the CPU utilization on a 3300?  I know it will just give me an index that won't mean much but we are looking to get a baseline  before we implement some more CTI functionality.

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Mitel MiVoice Business/MCD/3300 / MiTAI proxy server
« on: February 04, 2009, 02:22:33 PM »
Anyone know anything about MiTAI proxy servers?  We have a MiTAI app we use for click to call and integrated it with a custom app we use for daily business.  Currently we connect via the users desktop but we are going to max out the users so we need to figure out how to run the connections through a server.

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Mitel MiVoice Business/MCD/3300 / ACD agent presented with two calls
« on: January 23, 2009, 03:46:18 PM »
Does anyone know how an ACD agent could be presented with two calls at the same time?  Basically the agent is on a call and during that call another one comes in which causes the agent various problems.  Some of them can't transfer the call and have to put the call on hold and have someone else pick up and transfer it.  Others can't do anything at all.  One user was logged out of her phone when another call was sent to her.  She logged back in and answered the new caller, she then put them on hold to ask a supervisor a question and when she selected the line it was the first caller she thought she lost when her phone logged out.

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Mitel MiVoice Business/MCD/3300 / MiTAI max clients allowed
« on: January 22, 2009, 01:47:33 PM »
Does anyone know of any pitfalls or potential problems with increasing the max number of MiTAI clients or sockets from 150 to 400?

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Mitel MiVoice Business/MCD/3300 / 3300 Life Span?
« on: December 18, 2008, 02:59:43 PM »
I am trying to find out what the "useful" life of a 3300 controller is.  We have MX's, LX's Mxe's, and Mxe Servers. I am already aware that the 4 MX's and 1 of the LX's will be obsolete with 9.1.  Just trying to find out what the expected life span of a controller is.

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Mitel MiVoice Business/MCD/3300 / 5330 Phone Reset When Answering a Call
« on: December 15, 2008, 03:43:08 PM »
Have a user who went to answer and call and when he hit the line his phone reset.  I have the two resulting log entries below.  Can anyone translate this into English for me please?

Software   1003   Warning   2008/Dec/15   15:25:27   CCC_Ipsw   CompleteFsmRequest: MID:9a28d2de CID: 66a1630 PCC[ 0x66A1630 ]:Tx[ IP_TRUNK, PortId:3922, CompId:2, DN:IPTrk ] Rx[ IP_PHONE, PortId=3645, CompId=1, DN:1997 ]completed in [ 10000 ] msec in state [ RX_CLOSED ] with a failure [ FSM_RX_CLOSE_TIMEDOUT ]   Main   IPSwSP_fsm.cpp;5500


Software   1002   Warning   2008/Dec/15   15:25:27   CCC_Ipsw   CompleteFsmRequest: MID:aa28d2dd CID: 628d62f PCC[ 0x628D62F ]:Tx[ IP_PHONE, PortId:3645, CompId:1, DN:1997 ] Rx[ IP_TRUNK, PortId=3922, CompId=2, DN:IPTrk ]completed in [ 10000 ] msec in state [ STREAM_CLOSED ] with a failure [ FSM_TX_CLOSE_TIMEDOUT ]   Main   IPSwSP_fsm.cpp;5500

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Mitel MiVoice Business/MCD/3300 / Outbound Caller ID
« on: November 14, 2008, 11:24:40 AM »
We recently installed a new T1 module and the outbound caller id isn't working.  It comes up unknown or private.  I compared the COS of the trunks to another controller that is working and there was no difference.  If anyone could enlighten me on this subject I would appreciate it.

~Stacey

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Mitel MiVoice Business/MCD/3300 / 8.0 UR5
« on: October 14, 2008, 12:37:22 PM »
Looking for feedback on the stability of 8.0 UR 5.  Anyone seeing/ know of any issues?

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Mitel MiVoice Business/MCD/3300 / Looking for Advice on Implementing SDS (Mitel 3300 Cluster)
« on: August 14, 2008, 12:14:56 PM »
Looking for some advice on implementing SDS on a 13 controller environment.  Any successes or pitfalls would be very helpful.

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