Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on January 02, 2017, 08:31:40 AM
-
Hello,
We are currently using the embedded voicemail like an IVR system and we have one PRI pointed at the VM. I had a complaint last week about a customer who every time they called in and would press 1 to get to a live person the system would just cut off I guess. We had no other person reporting this error and the PRI vendor had no logs during this time frame nor did I see anything in the PBX logs. Is there any other way to validate this behavior?
Thanks,
-
Is it a blind transfer or a transfer to an ACD group?
It will do that if there's nobody Present in the ACD group.
-
Hi Pakman,
Make sure that the VM is transfer only?
Check the MLAA list and see if you have an extension programmed when a caller press 1.
If you have, press 1 from your extension and see if the transfer go ok the destination.
Gimitel