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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: xrds on September 09, 2016, 02:16:59 PM

Title: How to remove extension from Call Rerouting on MXe 3300
Post by: xrds on September 09, 2016, 02:16:59 PM

I'm don't see where I can delete extension from our Call Rerouting table, I've deleted the names for the person's extension but not able to delete from call rerouting, I feel like I'm missing a ste.please help.

Title: Re: How to remove extension from Call Rerouting on MXe 3300
Post by: ralph on September 09, 2016, 04:49:53 PM

You can't delete an extension from the call rerouting tables.
You'd have to delete the extension.
If you just want to stop it from rerouting then assign all 1s across the board.

Ralph

Title: Re: How to remove extension from Call Rerouting on MXe 3300
Post by: xrds on September 09, 2016, 09:02:37 PM

Thanks,

So I ended up having to call our Telecom company and he told me something new that an extension can appear in another places.  He proceeded to tell me about the category Multiline Appearance Groups that shows all the locations that an extension appears.  So the extension was not deleting from the rerouting because it needed to be deleted from other devices/places first before I could put it on another controller, etc.

Thanks.  Hope this is understandable.

Title: Re: How to remove extension from Call Rerouting on MXe 3300
Post by: ralph on September 09, 2016, 09:56:18 PM

That makes sense.
You weren't trying to remove the line from call rerouting, you were trying to delete the line.
Your telecom company gave you the right info.  That's how you find where it's programmed at.

Ralph

Title: Re: How to remove extension from Call Rerouting on MXe 3300
Post by: acejavelin on September 10, 2016, 09:42:49 AM

Quote from: ralph on September 09, 2016, 04:49:53 PM

You can't delete an extension from the call rerouting tables.
You'd have to delete the extension.
If you just want to stop it from rerouting then assign all 1s across the board.

Ralph

Careful with that recommendation... We have seen more than one system out there where a value of 1 is not "Do nothing". Seem several where 1 was a 1st Alternative to VM.

Sent from my XT1575 using Tapatalk

Title: Re: How to remove extension from Call Rerouting on MXe 3300
Post by: ralph on September 10, 2016, 10:08:40 PM

Quote

We have seen more than one system out there where a value of 1 is not "Do nothing". Seem several where 1 was a 1st Alternative to VM.

Agreed.  I've only ever seen one system programmed that way.  Generally speaking, it's pretty safe to say that.

Ralph

Title: Re: How to remove extension from Call Rerouting on MXe 3300
Post by: johnp on September 11, 2016, 12:14:43 AM

I was training a customer yesterday and explained that best practice was to leave the first value as default and modify on up. Of course everyone may not do what I consider best practice...Seems Ralph does though  :-)

Title: Re: How to remove extension from Call Rerouting on MXe 3300
Post by: x-man on September 11, 2016, 07:15:49 AM

Me too  8)