Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Buckles on March 07, 2014, 02:57:00 PM

Title: 5320 will not take pin
Post by: Buckles on March 07, 2014, 02:57:00 PM

Has anyone had an issue with the 5320 not taking the pin when first setting up the phone?  It asks me to enter pin and hold button to send and when I do that it keeps cycling the same message over and over...enter pin and hold button to send.

Please advise.

Title: Re: 5320 will not take pin
Post by: lundah on March 07, 2014, 03:36:43 PM

Check the programming, either the set type doesn't match or there's another MAC address already registered to that DN.

Title: Re: 5320 will not take pin
Post by: jrg0852 on March 07, 2014, 03:45:33 PM

Does this sytem use *** for the reg. code? So, ***DN, Hold

Title: Re: 5320 will not take pin
Post by: x-man on March 07, 2014, 03:59:44 PM

What Lundah said. Try using set replacement code if you are replacing a set.###<DN>. Don't do this if its not a replacement.

Title: Re: 5320 will not take pin
Post by: ralph on March 07, 2014, 04:02:03 PM

It could also be that the phone extension is not programmed as a 5320.   It does the same thing if the wrong set type is programmed.

Ralph

Title: Re: 5320 will not take pin
Post by: LoopyLou on March 09, 2014, 04:05:36 PM

Usually if a set doesn't take a pin then either the extension you are trying is not programmed or the set type is wrong. Seen lots of times someone makes a mistake and assigns 5220 rather then a 5320.

Title: Re: 5320 will not take pin
Post by: Buckles on March 10, 2014, 10:06:54 AM

Thanks for the info guys.  That's what it was.  I had the wrong type of phone at the ext.