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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jcpro on August 26, 2013, 01:29:10 PM

Title: License Violation - AMC Sync
Post by: jcpro on August 26, 2013, 01:29:10 PM

Hi all,

New to supporting Mitel systems.  I'm getting a "License Violation" displayed on all phones.  On the Mitel Communications Director web GUI it reports the following:

Code: [Select]

License Manager - ARID                 : 2999039
License Violation Level                : Critical
Time at current License Violation Level: 2 days 10 hours
Time remaining until next escalation   : 18 days 14 hours
Local Violation Cause(s):
- Failure of required sync with AMC
After a bit of googling I learned that re-syncing may potentially fix the issue but I have no idea how to do that.  Can anybody point me in the right direction?

Thanks

Title: Re: License Violation - AMC Sync
Post by: jrg0852 on August 26, 2013, 02:10:56 PM

The sync should be automatic. Is the system visible to the internet?

Title: Re: License Violation - AMC Sync
Post by: jcpro on August 26, 2013, 02:13:48 PM

I was able to resolve the issue by retrieving the licenses from the Application Management Center from the Mitel Communications Director.  As soon as I did that the warning on the phones disappeared.