Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: VeeDubb65 on June 22, 2021, 10:13:51 AM
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For starters, I'm 94% sure this isn't possible, but I've been asked.
We're running a clustered 3300 system, and NuPoint voicemail.
I have built out a fairly complicated Call Director box to serve as the answering service for our IT department, which has the ability to forward out to one of three different extensions, for different types of calls.
I have speed dial keys programmed on specific phones that dial the FAC for Follow-Me Forwarding Third Party, followed one of those three extensions.
Then I have more speed dial keys that just dial the EHDU extensions of everyone in IT.
To set who is on-call, they just tap one of the FAC keys, followed by the EHDU speed dial keys for the user that should be on-call for that number.
That much all works perfectly.
The probably impossible part, is that I've been asked if there is any way on a 6940 to show the status of these forwards on-screen. It is super easy to just tap the keys and set it to what it should be, but IT Leadership wants to be able to see who each of the three numbers is forwarded to at a glance, from their sets. Any ideas? Is this as impossible as I think?
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To show the forwarding of other phones/ext on that one extension? Yeah, unfortunately you cannot do that.
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Could you make it a BLF key? I think those light up or blink when forwarded.
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Could you make it a BLF key? I think those light up or blink when forwarded.
The trick is that the three numbers are always forwarded. What we need to show is what number it's forwarded to.
As I said, I think it's impossible, but if anybody has a creative solution, I'm all ears.