Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mitelrvtd on August 25, 2020, 06:26:38 PM

Title: Nupoint Call Flow reporting
Post by: mitelrvtd on August 25, 2020, 06:26:38 PM

I'm trying to run a report that will show when a specific option was selected in a Nupoint call flow menu. The option just transfers to another call flow, so a report for the option pressed or just anyone that has gone to the specific call flow mailbox number.

The SMDR logs don't seem to show this, they just show the original call flow the caller enters.

I've tried using the Nupoint Call Detail Record Report but it does not generate any results even if I run it to show everything.

Thank you

Title: Re: Nupoint Call Flow reporting
Post by: sarond on August 26, 2020, 07:34:57 AM

Try having a look at the NuPoint Web Console under CallDirector > Reports > View Call Flow Report to see if it suits your needs.

You have to manually clear the counters though, it is not really a reporting system.

Title: Re: Nupoint Call Flow reporting
Post by: mitelrvtd on August 26, 2020, 11:37:58 AM

Thanks, clearly I was just looking at the regular reports.

Yeah, it is something but just statistics.

Thanks again!

Title: Re: Nupoint Call Flow reporting
Post by: Ronan on August 27, 2020, 09:47:09 AM

Mitel wants you to buy the MiCC if you need detailed reports.