Topics

1

MiVoice Office 250/Mitel 5000 / Delay answer on PRI

« on: February 17, 2023, 01:17:41 PM »

I have a customer that has a PRI that's been working fine for years, that now is complaining that there is a delay when a call is answered. The call is answered but caller misses "Thank you for calling XYZ company".  There is 2-3 second delay. Checked for changes with the carrier none reported. They have an IP PRI that goes through an Adtran and is handed off as a TDM PRI.

Tried changing the "Setup Request Acknowledge" timer from 4 to 2 and 1 second no change.

If a call is picked up during the first ring they don't seem to get a delay

2

MiVoice Office 250/Mitel 5000 / Phone Manager Border Gateway

« on: March 01, 2019, 11:20:20 AM »

Have a small site with Phone Manager on a Dell I7 PC. Would like to add Border Gateway on the same machine using VMware. Problem I'm running into is they both use port 80 for admin. I can't find any doc's that lead me to where in the IIS shell I can change the port on the Phone Manager or the Border Gateway

Thanks

3

MiVoice Office 250/Mitel 5000 / CSM Intelligent Router error number 29505

« on: February 06, 2016, 11:10:15 AM »

Trying to setup a CSM Intelligent Router to do a simple transfer based on caller ID received. Built a "Rule" with "Call Routing" as the Type in the General tab. In the Action tab "Action" is set to "Call Routing" and I have an extension as the Destination. In the Condition tab, its set for [Caller ID / Dialed Digits @Call]="XXXXXXXXXX", Type of comparison "Text".

I see the rule fire (3) times for each call I place with an Error Number of "29505"

Can't find Error Number definitions anywhere. In the Event List "Description" the error is listed as "Operation is inappropriate for the type o" 

I have set these up before and gotten hung up on Number vs Text. I guess I've forgotten more than I know now.

Thanks
Darrel

4

MiVoice Office 250/Mitel 5000 / Mitel 5000 PRI sending sub caller ID to carrier

« on: January 21, 2016, 02:33:41 PM »

Suddenly unable to make or receive calls on PRI.  Replaced PRI card, system cabinet, flash card, upgraded software. Carrier says we are sending a "sub caller ID A8313238". Never heard of that, don't see anything in the logs that show that type of info. Started yesterday AM. Carrier claims they have not changed anything. ?

5

MiVoice Office 250/Mitel 5000 / Setting up Cisco SPA 504G IP phones on Mitel 5000

« on: April 23, 2015, 12:20:47 PM »

Have a customer with Cisco SPA 504G IP phones that they want to put on a Mitel 5000. They would all be at one remote location. Any idea if this would work and if so how clean it would be.

6

MiVoice Office 250/Mitel 5000 / CSM Intelligent Router

« on: March 02, 2015, 01:36:44 AM »

Has anyone setup 6.01 CSM Intelligent Router on a 5000. I'm missing something reading the manual, can't find programing on how to route traffic to/through the CSM server. Have the system in sync so I know OAI is up.