Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Rodney on November 14, 2016, 01:06:56 PM
-
needing some help setting up a UC 360 Collaboration Point (conference unit). Not sure where to start.
-
needing some help setting up a UC 360 Collaboration Point (conference unit). Not sure where to start.
Hi Rodney,
Is this a new unit? If not then I would start by doing a factory default and then upgrading the unit. To Factory Default:
(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/UC360FactoryReset.jpg)
Follow the onscreen instructions and then upgrade the UC360's firmware to the latest, which at the time of this writing is: 2.1.5.3, assuming you have MoL (Mitel on Line) access. If you do not have access you can also upgrade via HTTP (If the units current firmware is above version 2 I believe). To upgrade via HTTP, please see the attached guide.
...More to follow on the setting up of the UC360.
Thanks,
-Iron
-
Hi Rodney,
I've attached a guide on how to setup and configure the UC360 on a MiVoice Business (3300). I usually start with these step when beginning a new configuration and thus far has served me well. I hope this helps and gets you pointed in the right direction.
Thanks,
-Iron
**I removed and updated my guide a bit - It should be back up on this post.**
-
Hi Rodney,
One last thing I forgot to mention was the configuration of the Mitel UC360 unit itself. For that, please see the attached guide.
Thanks,
-Iron
-
does this ONLY work on SIP ? we dont use SIP .. not seeing this device type on my controller..... UC 360
-
Hi Rodney,
Yep, Mitel's UC360 is a SIP only device. It doesn't connect like the other Mitel IP Phones (e.g. 5330e, 5340e type phones) those phones connect via Mitel's proprietary "MiNet Protocol". (FYI: I think the 5330e's and 5430e's can be set to SIP mode too, but I've never set that up - though I'd be curious to see it on an open source PBX like Microsoft's 3CX)
...and nope, you wouldn't see a UC360 in the drop down menu of Device Type in User and Services Configuration, you have to select UC Endpoint.
Also I got my 2nd post up prematurely as I went back in and removed the guide so that I could tweak it a bit, it should be back up now. If you follow it, you should be good to go. Hope this helps.
Thanks,
-Iron
-
Thank you . You have been a big help, Still working on this :-[ but closer than I was .. In Network Settings >Modify Static I have the Gateway ID in (our controller) VLAN Id and Priority Voice ..screen has Audio Conferencing?
-
Thank you . You have been a big help, Still working on this :-[ but closer than I was .. In Network Settings >Modify Static I have the Gateway ID in (our controller) VLAN Id and Priority Voice ..screen has Audio Conferencing?
Hi Rodney,
If you have a separate "Voice" VLAN, you'll want to configure it with the appropriate VLAN number. I've never touched Gateway ID nor the Priority Voice parts of the Mitel UC360. But as you probably know, Data/Voice Networks can be configured in many different ways. Best of luck to ya!
Thanks,
-Iron
-
Irongladiator , I was able to get the unit up and making calls , Thank You again.. Another question ,How does the contacts populate ? I went to LDAP/AD Settings and programmed the Directory sever IP Address and User Name,User Password, LDAP Search Base and LDAP Search Directory. still shows No Match...
-
Irongladiator , I was able to get the unit up and making calls , Thank You again.. Another question ,How does the contacts populate ? I went to LDAP/AD Settings and programmed the Directory sever IP Address and User Name,User Password, LDAP Search Base and LDAP Search Directory. still shows No Match...
Hi Rodney,
I'm glad to hear you we're able to get the UC360 up and running. With the question of "How does the contacts populate?". I'm not entirely sure, our office never had a use for that.....yet. I suppose I should look into it in case I have to implement one day. ;) I have ripped out that part from a UC360 guide and attached it to this ticket. I hope it proves helpful.
Thanks,
-Iron
-
Thank You again Irongladiator... I got all three set up and working ,Except the contacts... I may have to get in touch Mitel about that. But Thank You for all you have done.... 8)
-
Thank You again Irongladiator... I got all three set up and working ,Except the contacts... I may have to get in touch Mitel about that. But Thank You for all you have done.... 8)
Hi Rodney,
Not a problem, I'm glad to help. I know it took me more than a few hours to learn the UC360's. But once down, I documented my processes and 9 times out of 10 it just works! (it's usually that one time that there is something screwy - or what I think to be screwy with a customers network. But I can usually work through it.) Regarding the Contacts, I see that there is a few different ways to set that up. Kinda cool that you can use a .csv to push contacts in though. Good luck when the time comes for you to do that.
Thanks,
-Iron
-
To get LDAP to work, you need to configure the LDAP Server Settings on the UC360:
Server hostname
AD UC360 account details so it can do the lookup
LDAP search base, directory, and search filter so it can find the correct field for contacts out of AD.
Contact attributes so it can match the search result attributes to the relevant fields in the UC360 contacts database.
-
In addition to what VinceWhirlwind said, if you don't use LDAP, you can also import the contacts (export from user and devices from MCD) to your UC360 using a USB key. I've seen the instructions on a help file but unfortunately cannot find it at the moment.
-
In addition to what VinceWhirlwind said, if you don't use LDAP, you can also import the contacts (export from user and devices from MCD) to your UC360 using a USB key. I've seen the instructions on a help file but unfortunately cannot find it at the moment.
I'd love to see those posted here. Maybe someone else knows where to find it.
Ralph
-
I'd love to see those posted here. Maybe someone else knows where to find it.
Ralph
Hey ralph,
Below is a screen shot of those instructions, they were taken from Mitel's "UC360 R2.1 SP5 Admin Guide" these instructions are also part of the .pdf I have on this Topic, I labeled it "UC360 - Contact Settings.pdf".
(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/Import%20USB%20Contacts.jpg)
Enjoy!
Thanks,
-Iron
-
Is there an example of what the CSV should look like?
Ralph
-
Is there an example of what the CSV should look like?
Ralph
Hi ralph,
OK, so I've tested this out and it actually works pretty good. The manual states that the only supported .csv file is from the Telephone Directory form off of the 3300 (Also note that the .csv must be renamed to MN_Generic in order to work). To test, I used an older SanDisk Cruzer Micro 2.0 GB USB stick. I had it formatted to FAT32 (Not sure that it matters though). It was blank but according to the manual it HAS to be in the x://uc360/backup directory. Once I created that directory, I placed the .csv in there and then off of the UC360 I went to Settings > Advanced > System Settings > Contact Settings. I then check marked the Populate from CSV file: MiVB, MiVO-250 option, and then pressed the Import Contacts from USB option, I then got a Contacts CSV files copied confirmation on the UC360. I then went into the Contacts section on the UC360 and sure enough, all the contacts were in there!
To those interested in the MiVoice Office 250 (Also known as the Mitel 5000), the manual also states that using the .csv file from MiVoice 250 Phone - Individual export is also supported. I have not tested this as of yet.
Thanks,
-Iron
-
Thanks, good info IMHO
-
Irongladiator - Any idea why I would not have a "Contacts" option under System settings?
-
I've connected the UC360 to active directory and pulled the contacts down that way. It's a little slow and clunky but it works.
-
Irongladiator - Any idea why I would not have a "Contacts" option under System settings?
Hi dlehman,
Sorry for the late reply. See my pictures below:
(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/1.0%20Guide_1.jpg)
(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/2.1%20SP5%20Guide_1.jpg)
Long story short, I believe you have an earlier version of the UC360. I should think once you get it upgraded to the latest version you should then see the "Contacts Settings".
Thanks,
-Iron
-
Yes the contacts import is new as of 2.1 SP5. I actually managed to get it to work from the same HTTP server as I'm storing the software and config files at, and have DHCP set up to point the UC360 to. I have a customer with about 50 of these spread over a handful of sites. I have it set up so each site has their own folder on the HTTP server (just a Windows server with IIS running on it), and inside each site's folder is the software package, a default config file that contains all of the common settings for that site, and a contacts file for that site, which is just all of the local Telephone Directory entries for that site. Works well enough.
-
I've connected the UC360 to active directory and pulled the contacts down that way. It's a little slow and clunky but it works.
Not sure how you've got this configured, but when we were working on it, we also had a penetration test done. The UC360's webserver was enabled at the time, and the test was able to pull the LDAP credentials off of the UC360 in plain text.
-
Is there an example of what the CSV should look like?
Ralph
Hi ralph,
OK, so I've tested this out and it actually works pretty good. The manual states that the only supported .csv file is from the Telephone Directory form off of the 3300 (Also note that the .csv must be renamed to MN_Generic in order to work). To test, I used an older SanDisk Cruzer Micro 2.0 GB USB stick. I had it formatted to FAT32 (Not sure that it matters though). It was blank but according to the manual it HAS to be in the x://uc360/backup directory. Once I created that directory, I placed the .csv in there and then off of the UC360 I went to Settings > Advanced > System Settings > Contact Settings. I then check marked the Populate from CSV file: MiVB, MiVO-250 option, and then pressed the Import Contacts from USB option, I then got a Contacts CSV files copied confirmation on the UC360. I then went into the Contacts section on the UC360 and sure enough, all the contacts were in there!
To those interested in the MiVoice Office 250 (Also known as the Mitel 5000), the manual also states that using the .csv file from MiVoice 250 Phone - Individual export is also supported. I have not tested this as of yet.
Thanks,
-Iron
For anyone like me who couldn't get this to work it because the folder needs to be uc360/backups/
backups not backup
http://phonesystemhelp.info/how-to-import-mcd-directory-into-uc360/
-
Hi, hoping to reignite this old thread. I am trying to import a Contacts CSV that came from our MiVoice Office 250 into our UC360. I have gotten to the point where I am clicking "Import Contacts from USB" and it is saying "Contacts CSV File Copied", but then immediately after that I receive an error stating "CSV Files Import failed".
Now, to export the CSV from MiVoice 250, I went into my phones, highlighted and selected all of them, right-clicked, and selected Export Phones to File, which gave me the CSV. Is this possibly the incorrect way to export? I cannot find a sample of how the CSV is to be formatted in order to work with the UC360.
Thank you!
-
From the latest documentation:
If an error occurs with the CSV import (for example, a missing file, incorrect file), the contacts list
remains empty. Check the following:
• Verify the format of the CSV file: Only CSV files that are formatted as generated by either the
MiVoice Business Telephone Directory export or from the MiVoice 250 Phone - Individual export
are supported. For more details, see the MiVoice Business System Administration Tool Help or
the MiVoice Office 250 Feature and Programming Guide.
• Verify the CSV file names: The directory CSV files must be MN_Generic.csv and
MN_XXXXXXXXXXXX.csv (where the X's represent the 12-character hexadecimal MAC address
of the specific phone).
• Verify that the CSV file is in the correct location. For an http download, place the CSV files in
the same directory as the cfg files. When importing a CSV file from a USB flash drive or SD
card, the files must be placed in the \uc360\backups directory.
-
Hi.
Please can I get the format of the csv file that I plan to import into my U360.
what are the column details
name,surname,ext,phone number.
Thanks in advance
Cal
-
Hi.
Please can I get the format of the csv file that I plan to import into my U360.
what are the column details
name,surname,ext,phone number.
Thanks in advance
Cal
Cal- It looks like it is just the standard Telephone Directory Export, as noted by IronGladiator. I use LDAP, so I cannot confirm the process.
The manual states that the only supported .csv file is from the Telephone Directory form off of the 3300 (Also note that the .csv must be renamed to MN_Generic.csv in order to work).
To test, I used an older SanDisk Cruzer Micro 2.0 GB USB stick. I had it formatted to FAT32 (Not sure that it matters though). I also tried a USB hard drive which did not work.
It was blank but according to the manual it HAS to be in the x://uc360/backups directory. Once I created that directory, I placed the .csv in there and then off of the UC360 I went to Settings > Advanced > System Settings > Contact Settings. I then check marked the Populate from CSV file: MiVB, MiVO-250 option, and then pressed the Import Contacts from USB option, I then got a Contacts CSV files copied confirmation on the UC360. I then went into the Contacts section on the UC360 and sure enough, all the contacts were in there!