Topics

61

Mitel MiVoice Business/MCD/3300 / AT&T PRI not delivering NAM?

« on: November 24, 2015, 10:18:48 AM »

I just cut over a customer from an old Lucent/Avaya Definity to a 3300 7.2.  The old system was delivering calling Number on PRI however it wasn't delivering Call NAM...I figured it was limitation of the Lucent.  However when I cut it over to the 3300 there still isn't any NAM showing.  I did a CCS Trace and there isn't any NAM being delivered in the PRI Messages.  Don't understand how there couldn't be NAM unless it isn't doing it's ANI dip before the call arrives.  Anyone seen this before. Strange to have a PRI not deliver NAM

62

Mitel MiVoice Business/MCD/3300 / 3300 Embedded Voicemail technician function code?

« on: November 02, 2015, 09:50:20 AM »

I'm trying to setup a menu node mailbox on embedded 3300 MCD 7.0 to play the greeting then disconnect.  I login to Admin mailbox 9999 through TUI....edit mailbox...press # until I reach "DISCONNECT ON MENU MAILBOX" press 1 to ENABLE Press 2 to DISABLE...I press 1 and it asks for technician function code....Anyone know what the technician function codes are or where I may find them?

63

Mitel MiVoice Business/MCD/3300 / Embedded 3300 Multi-level AA help

« on: October 15, 2015, 09:32:34 AM »

I have a school system with 3300 MCD 7.0 embedded voicemail with 6 schools and they would like 6 individual Auto Attendants.  I have them all configured with menu node mailboxes however I have lost the company directory since I am bypassing the Main greeting with menu node mailboxes.  Is there anyway to get an option rap back around to the main greeting where the will have option 9 of company directory?  The problem with using the menu node is the options must be extensions with mailboxes.  Any help appreciated

64

Mitel MiVoice Business/MCD/3300 / Anyone connected 3300 to Genband C15 Sip Trunks?

« on: October 06, 2015, 02:40:19 PM »

My controller is MXe sw 7.0.  Trying to connect to Genband C15.  Anyone have config they could share?  Any help appreciated!!
I can stat my link state and it says "connected"...however my outbound calls say "access denied" ....inbound get busy after 5 seconds

65

Mitel MiVoice Business/MCD/3300 / Help!3300 Failover

« on: September 26, 2015, 03:23:40 PM »

I have 2 MXE 3300's MCD 7.0 clustered and resiliant with each other.  They are on 2 seperate vlans and connected across layer 3 on fiber network. The company recently replaced network with Meraki Switches.....ever since then controller 1 failover to controller 2 about 10 times a day.... there is no pattern and happens even at night with little switch traffic.  I had mitel on the phone for 3 hours looking and they believe it's a network issue.  By the logs they see them lose the link but see nothing in 3300 as to cause such a internal layer 2. I just need some elses prospective on troubleshooting.  log says "link 1-2 to peer address 10.123.1.2 has gone down. Attempting to bring back up.  Really only troubleshooting tool i have is wireshark...what would I be looking for?  Is there anything that can be turned on mainteneance to watch?  anything in console?  I

66

Mitel MiVoice Business/MCD/3300 / 3300 Embedded Voicemail forwarding to Microsoft Office 365?

« on: August 18, 2015, 09:43:50 AM »

Just wondering if it's possible to do simple SMTP voicemail forwarding between 3300 Embedded and Microsoft Office Hosted 365?  The IT staff gave me the email server address to forward emails to however they don't work.  Just wondering if it will work at all.  Just wondering if there is a way to check logs for errors?  Any help appreciated

67

Mitel MiVoice Business/MCD/3300 / Name display for SIP phones on 3300?

« on: July 16, 2015, 10:18:35 PM »

Why do SIP devices on 3300 deliver first name intial and last name?   Is this a SIP issue or SIP on 3300 issue?  I know the work around is putting whole name on last name but that pretty lame especially when doing school system when names are notoriously long? Just curious. 

68

Mitel MiVoice Business/MCD/3300 / 2 extensions to 1 embedded voicemail box on 3300 7.1?

« on: June 26, 2015, 06:18:49 PM »

Is there a way to have 2 extensions go to one voicemail box on 3300 embedded voicemail? Thanks in advance

69

Mitel MiVoice Business/MCD/3300 / 3300 Shell Command to see voicemail forwarding SMTP error messages?

« on: June 11, 2015, 05:03:08 PM »

Anyone know what the shell command is to see the Voicemail forwarding SMTP error messages on 3300 embedded voicemail.  I tried (iPVM_SMTPClientMsg)...didn't work.  Any help appreciated

70

Mitel MiVoice Business/MCD/3300 / Voicemail to Email on Embedded 3300 7.1 with gmail?

« on: June 11, 2015, 09:28:00 AM »

I have a customer that would like voicemail to email on there 3300 embedded voicemail.  However they are using a government gmail cloud accounts.  Any way to get this to work since don't have a SMTP server that I can relay the messages to?  Any help is appreciated!!

71

Mitel MiVoice Business/MCD/3300 / 3300 7.1 RingGroup overflow to embedded voicemail box?

« on: June 09, 2015, 05:30:40 PM »

Is there any way to get a Ring Group to overflow to embedded voicemail box (3123).  my 3300 is at Mivoice 7.1 I have tried everything I know to do but all it does is time out and go to Auto Attendant.  I have tried setting up a *3123 hunt group which goes to 3123 voicemail message but still no luck.  Any help appreciated!!

72

Mitel MiVoice Business/MCD/3300 / No Hold and Transfer when connecting to Audiocodes

« on: May 26, 2015, 01:28:36 PM »

I have 3300 Mivoice 7.0 MXe connected to analog trunks via Audiocodes MP-114 FXO.  I can receive inbound calls to the 3300 through the Audiocodes...I can put call on hold and transfer when call comes in to 3300.  However when I place a call outbound through Audiocodes I can't put the call on hold or transfer.  I have the SDP option "Avoid signaling hold to peer"  set to yes.  Just wondered if I have missed something or maybe call HOLD and Transfer isn't compatible on outbound calls with Audiocodes.  Any help appreciated

73

Mitel MiVoice Business/MCD/3300 / Help Cisco phones on 3300 MCD 7.1

« on: April 28, 2015, 09:40:23 AM »

Does anyone have a how to guide from Mitel about installing Cisco phones on 3300 or have experience with installing them.  Just a few things I need help with.  I have a Cisco CP-6921 which is a 2 line phone.  I have the firmware upgraded to Sip and the SEPmac config file loaded.  The phone works great with one button... however I am trying to register 2 lines on the phone, first I tried registering the same extension twice and I get the following message on the phone...Unable to create call; Maximum number of calls for this line have been reached...so I tried to register another extension number on button 2 and get the same message.  Just wondered if it may be the way I set up the SEPmac file.  Also the MWI will not work.  I have the MessageWaitingLampPolicy set to 1 which I believe is light the lamp and give prompt on display.  I have a Aastra phone registered on same extension (not plugged up at same time and the MWI works...just to show the light is coming through to registered phone.  Any help greatly appreciated