Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sugaree on January 24, 2011, 04:32:29 PM

Title: A phone number has disappeared off of our list yet it still rings
Post by: sugaree on January 24, 2011, 04:32:29 PM

A phone number seems  to have disappeared from the list of available POTS numbers.  But when we dial it it rings in to the receptionist.

Title: Re: A phone number has disappeared off of our list yet it still rings
Post by: ralph on January 24, 2011, 04:43:20 PM

What type of system?
What does the display on the receptionist say when you call it?
And to clarify, what do you mean by "disappeared from teh list of available POTS numbers"?

Ralph

Title: Re: A phone number has disappeared off of our list yet it still rings
Post by: sugaree on January 25, 2011, 08:32:07 AM

Quote from: ralph on January 24, 2011, 04:43:20 PM

What type of system?  mitel 5000
What does the display on the receptionist say when you call it? shows the caller ID with the number
And to clarify, what do you mean by "disappeared from teh list of available POTS numbers"?  The number is not in the routing table  we need to reassign the number

Ralph

Title: Re: A phone number has disappeared off of our list yet it still rings
Post by: sugaree on January 25, 2011, 08:37:57 AM

Sorry I put the answers in under Ralph.  NEWBEEE
The System is a Mitel 5000
The phone's (where the "missing" number rings) display shows the "missing" number.
The number is missing off of the routing tables and we need to reassign it to another extension. 

Title: Re: A phone number has disappeared off of our list yet it still rings
Post by: sugaree on January 25, 2011, 08:54:31 AM

I wanted to add that all the IP addresses are static.

Title: Re: A phone number has disappeared off of our list yet it still rings
Post by: Chakara on February 01, 2011, 12:15:32 AM

  Are these analog trunks?  If so you assign the name in the analog trunk programming...

-Chak