Messages

31

Mitel MiVoice Business/MCD/3300 / Re: DSS/Busy Lamp

« on: January 05, 2015, 04:27:50 PM »

Unfortunately Activating the Call Forward and DND had no effect at all.  While "ON" the DSS/BLF indicators were still steadily flashing on my colleagues phones.

32

Mitel MiVoice Business/MCD/3300 / Re: DSS/Busy Lamp

« on: January 05, 2015, 04:04:03 PM »

IP Device ID:   67                                                             
Circuit Location : 1 3 1 67 1                                                   
Extension : 2763                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
MAC Address : 08:00:0F:4D:14:B5                                                 
Zone ID: 1                                                                     
                                                                               
Primary Element  : LEID 899 - Routing Digits : 899 *                           
Secondary Element: CEID 898 - Routing Digits : 898

33

Mitel MiVoice Business/MCD/3300 / Re: DSS/Busy Lamp

« on: January 05, 2015, 01:13:27 PM »

Negative.  I have Cell Twin enabled [for a long time now] so no need to forward, and i never use DND.

34

Mitel MiVoice Business/MCD/3300 / DSS/Busy Lamp

« on: January 05, 2015, 01:07:55 PM »

Hopefully this is an easy fix, and it's something I am missing.  Within our department we have each other displayed on our 5330 IP Phones [DSS/Busy Lamp] so we can tell when a person is on the phone.  For some reason my extension is constantly flashing on the other phones [fast blink].  Not sure why this is happening, nothing has changed and I double checked all settings, and keys.  How do I get their DSS/Busy Lamp indicators to stop flashing?

35

Mitel MiVoice Business/MCD/3300 / Re: MCD stuck deleting User

« on: December 15, 2014, 07:28:41 AM »

Since I'm not a fan of having to lower my security options, in this case downgrading IE, to have web based software work correctly I have found that utilizing Firefox is much better.  For the last couple of days I have had no issues when upgrading, or making changes to the MCDs.

36

Mitel MiVoice Business/MCD/3300 / MCD stuck deleting User

« on: December 12, 2014, 11:38:01 AM »

I am trying to delete a User & Extension from the MCD, normal day-to-day function, but this time when selecting delete from the Range Programming window, the in process window just hangs, and user/extension does not get deleted.  Is this an issue with the database, hard driver, controller, etc?  I need to know how to correct this w/o contacting our 3rd party vendor as they charge for phone calls.

37

Mitel MiVoice Business/MCD/3300 / Re: MCD 3300 Ghost Extension

« on: June 09, 2014, 08:23:49 AM »

That worked!  Thank you.

38

Mitel MiVoice Business/MCD/3300 / MCD 3300 Ghost Extension

« on: June 09, 2014, 08:03:38 AM »

Went to add a user today with extension # 2634, however, I get a return error of "Directory Number Already Exists".  I have not been able to find this extension anywhere so I can delete it.  I've used the Locate Extension Number command line and it returns "0" results.  I've checked Call Forwarding Profile and no records exist (if i call extension it forwards to an external #).  I'm totally at a loss here any help would be appreciated as I have to use this extension, so finding and deleting is a must!

39

Mitel MiVoice Business/MCD/3300 / Re: SDS Distribution Error - User

« on: June 03, 2014, 11:31:30 AM »

I've resolved the problem.  Apparently the phone was still configured as a Teleworker phone (I did not know this), so I deleted the Teleworker settings from the phone.  Once I did this I was able to delete the phone from the database, and delete the SDS error messages.

40

Mitel MiVoice Business/MCD/3300 / Re: SDS Distribution Error - User

« on: June 03, 2014, 09:06:36 AM »

I did check other phones, and the number isn't listed on any of them.  We have two MCD's in our cluster, when I attempted to delete the User & Extension it was from the primary control housing that number.  I checked the secondary MCD for safe measure and nothing was found there.

41

Mitel MiVoice Business/MCD/3300 / SDS Distribution Error - User

« on: June 03, 2014, 08:07:59 AM »

I'm trying to delete a user & extension from our remote MCD, however, after remove the user and extension i'm getting a continuous SDS Distribution Error.  When I read the error it states that the user existing in the Remote Busy Lamp Group.  I removed the user from the Busy Lamp Group, but I'm still getting the SDS Error and I don't know how to correct.  Any help is appreciated.

42

Mitel MiVoice Business/MCD/3300 / Re: 5320 Boot failure

« on: January 09, 2014, 04:00:05 PM »

Have you tried resetting the phone?

43

Mitel MiVoice Business/MCD/3300 / Converting phone extension to Hot Desk - Setup

« on: January 09, 2014, 01:19:24 PM »

I've been asked to convert a user to a Hot Desk user.  I am not familiar with how to set this up and could use a step-by-step guide.  I've spent the last hour or so looking through the HELP guide on the MCD, but it is not that user friendly.  Is there a link that provides this step-by-step setup?  Basically put, User A wants to use his extension in both the Corp office and regional office.

44

Mitel MiVoice Business/MCD/3300 / Re: Transferred call rings but VM doesn't pick up

« on: January 09, 2014, 09:37:46 AM »

First Alt # 2 is set to our VM extension (2700)

45

Mitel MiVoice Business/MCD/3300 / Re: Transferred call rings but VM doesn't pick up

« on: January 09, 2014, 09:33:54 AM »

Yes they do have VM setup.  If a call is made internally the VM picks up, it's when an external call comes in to Operator and when transferred the VM doesn't pick up.