Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Ronan on June 24, 2021, 11:02:38 AM
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Hello,
we have a client's demand for this. At the moment when the console operator (or someone with a phone) answers the incoming external call, then transfers it out, the called party gets the trunk number/main number of the company.
I don't think it's an issue with the trunk (E1) configuration, because if a call is forwarded, or rerouted by the system (EHDU for example), the called party gets the initial caller ID. Also I know the telco has no issue with this.
I have the same setup in another country with a SIP trunk and the same behavior.
The issue is that with a blind transfer the called party either gets a missed call from the transferring phone/console, or a message on their mobile, with the caller saying something like "call me back" and assuming the called party has the number to call them back, which is not always the case.
I tried to play with the COS but with no change.
Any ideas are appreciated, or if you know it isn't possible. I will open a ticket with Mitel if I can't find a way.