Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: M4tt on April 08, 2010, 07:49:52 AM

Title: Mitel 5360 IP phone
Post by: M4tt on April 08, 2010, 07:49:52 AM: ??? Recently upgrade a Mitel Sx2000 Light controller cards for, 2 x MXe 3300 system, running 6 per cabs, and 3 DSU. Everything seems to be working OK, apart from one 5360 IP handset. The device boots up and works as a phone OK but you can't use any of the touch button facilities.

Have upgrade phone software with nojoy?

Any idea's??

Regards

M4tt
Title: Re: Mitel 5360 IP phone
Post by: ralph on April 08, 2010, 08:18:10 AM: What version of software are you running on the 3300?

Ralph
Title: Re: Mitel 5360 IP phone
Post by: bobcheese on April 08, 2010, 09:07:56 AM: Check COS of phone for hci/cti/tapi call control & monitor these should be set to 'yes'
Title: Re: Mitel 5360 IP phone
Post by: M4tt on April 08, 2010, 10:21:00 AM: Its running MCD latest version and also COS are set to YES.

>>>> VERSION of Saved Software <<<<
3300 ICP Call Control 40.1.0.67

MC Complex S/W & Data
Title: Re: Mitel 5360 IP phone
Post by: Mattmayn on April 09, 2010, 07:55:17 AM: I have had to DOA one 5360 for the touch screen not working. The rest of the phone worked fine but it was like a connection wasn't made inside the phone. At MLP of $695 USD I wasn't about to take the thing apart straight out of the box.
Title: Re: Mitel 5360 IP phone
Post by: M4tt on April 09, 2010, 08:38:27 AM: Everything loads OK, the screen has all features, including screen savers. you can talk, transfer etc but the one touch keys don't work.

I've just ordered a replacement to see if sorts it out.

Many thanks.
Title: Re: Mitel 5360 IP phone
Post by: Mattmayn on April 09, 2010, 08:46:33 AM: If you would have reported it to tech support they would have approved a replacement on it. Free next day air too.