Topics

1

Non-Mitel Chatter / Wireless headset give out of range beeps when not out of range

« on: January 24, 2018, 03:19:49 PM »

I have noticed that I have had some of the Mitel branded DECT headsets start giving the out of range beeps, but even when they are a few inches from the phone. I have to pull the battery but then it starts again if I reconnect. I have just replaced them, but I thought I would see if there was something I can do. Does this mean the device is dead? This happens on various phone models, have 5330, 5340. They are connected to a 3300 MXIII

Anyone else see this. Sometimes if I can get it back into the pairing mode then I can re-pair it and then it works. Some of these are getting pretty old.

Thanks,

Carlos

2

Mitel MiVoice Business/MCD/3300 / Gigabit stand cable config

« on: September 18, 2015, 11:54:17 AM »

This could apply to other controllers as well, but I am using 3300s. We have many gigabit stands at our main location and they are all connected with a short cable from the back of the GB stand to the network port of the phone. Then the network cable (with POE) to the stand and another cable from the stand to the PC. We got a new patch of stands and when we plug them in the same configuration, the phone starts bouncing, powers on and off continuously.

If  I plug the POE network into the stand, the stand into the network port on the phone and the computer to the PC port on the phone, then it works. Did something change? Would plugging it in this way cause a problem?

Do you not use GB stands at all? Even on a XXXXe phone the PC will only connect at 100mbps, so what is the advantage of using the GB stands?

Thanks,
Carlos

Carlos

3

Mitel SX200, SX2000, and older SX platforms / SX200 vs 3300

« on: December 16, 2010, 02:30:34 PM »

I was not quite sure which forum to post this in, but I have some questions regarding the difference between these 2 systems. My VAR has not mentioned anything about the Sx200, most likely becasue they were an Inter-Tel shop before the merger and now only sell the 3300 line. So I guess my biggest question is what can I do with a 3300 that I cannot do with a SX200? And vice versa! Is the cost difference significant? I know the programming interface is different, but if I have some 3300 knowledge, can I learn the SX200?

Any input would be helpful.

Thanks,
Carlos Medina   

4

Mitel MiVoice Business/MCD/3300 / OCS outbound calls

« on: August 10, 2010, 04:40:05 PM »

I reviewed some of the old OCS topics and I could not find this specific setup.

We are not using LBG, but have OCS using SIP to connect to our 3300 and using exchange for vmail. We have not rolled this out, but there are a few users i our IT group using it. The problem is that any external outbound call fails with a 404 not found being returned from the 3300. We can make ext to ext calls fine, but external outbound fails immediately. Inbound external calls work fine. These calls are coming in on a PRI.

I think I have an idea what the problem is. The most recent change to the system was that I removed some entries in the sip peer profile assignment form. When we first setup OCS the consultant we brought in to help added 1*, 2*, 3*, 4*, 5*, 6*, 7*, 8*, 9* to the SIP peer profile assng form entry for the OCS sip peer profile. Obviously this makes no sense since it is matching everything to the OCS. Since then I have added some VTN to our SIP trunks and in order for them to be authenticated I have to match them to our Paetec SIP Peer profile. So I have been removing some of the wildcard entries and adding specific area code entries for the sites I have added. So for one where the range of DIDs are in the 203 area code, I removed the 2* and created a seperate entry for the paetec sip peer with 203*. My inbound VTN on the SIP trunks work. If I remove this then it does not work.

I still have 1*, 3*, 6*, 484* in the SIP peer profile assignement for the OCS SIP peer. One ext is 11556 and they all start with 1. Maybe I am going down the wrong road.

Any ideas?

Carlos Medina

5

Mitel MiVoice Business/MCD/3300 / ACD overflow and queue status

« on: August 10, 2010, 04:19:56 PM »

Ok here is the situation. We have a overly complicated ACD where we have path 1 with 3 agents in agent group A and if they are busy, it will overflow to agent group b. Agent group b has 1 agent. If that agent is busy then it will overflow to agent group c, which also only has 2 agents.

Now the question from the end user is, "Why is the queue status light never on?" From what I can tell is that becasue it is never in queue in the main path, but overflowing to different groups. Does the light pertain to a specific agent skill group or does it pertain to the path?

I was thinking of just putting all users in one skill group and using skill levels to determine the priority of calls they get?

1 for regular agents who should answer most calls
10 for thier back up that will only answer calls when all the agents are busy
25 for the supervisor who will only get a call once everyone has a call

Then there will be an option to leave a vmail if everyone is busy.

Does this sound like a good plan? what are the pros and cons of doing it either way.

Carlos Medina

6

Mitel Software Applications / Mailbox Limitson Nupoint

« on: July 29, 2010, 09:04:42 PM »

I was trying to enable a mailbox to ve able to store more than 72 messages. The LCOS only lets me chnage it to anything below 73? What is up with that number. How does it determine that number. Any way around this?

Carlos Medina

7

Mitel Software Applications / Record Intercom calls w/Oaisys

« on: May 21, 2010, 04:20:38 PM »

Can you record intercom calls with a VOIP tap setup in Oaisys Tracer?

Carlos

8

Mitel MiVoice Business/MCD/3300 / Trying to upgrade 3300 CXi

« on: April 28, 2010, 07:58:30 AM »

I was trying to upgrade a 3300 CXi in one of our offices. I got the following error when trying to run the installer. The current version is 9.0.0.41.

9

Mitel MiVoice Business/MCD/3300 / PrairieFyre 5.7

« on: April 27, 2010, 09:01:04 AM »

Has anyone upgraded to PrairieFyre 5.7. I am currently running 5.4 sp2.

I am also doing a 4.1 upgrade to our 3300 environment. Can I still call it 3300, or do I have to say MCD now. IN any case just wanted to see if anyone has run into any problems. We are going to be doing a Windows 7 rollout soon and I think the new release supports windows 7 as a client.

But does it break anything. JUst doing my due diligence...

I did have a pre-release of the 5.7 code, but I decided not to use it becasue we found a different work around. We had some windows 7 clients that were not working.

Yes I am talking about the Contact Center Management (CCM)

Thanks,
Carlos Medina

10

Mitel MiVoice Business/MCD/3300 / Time offset on 3300

« on: April 14, 2010, 10:07:38 AM »

I was searching thru forums and could not find a question like this. I am using my 3300 to host IP phones spread out thru our enterprise across the country. THe one problem I am running into is that the time is set to Eastern (where our controller is at). I know that with teleworker you can change the time zone for the individual sets, but can you do something like that with COS. I have looked thru my current release and cannot find anything. Does anyone know if maybe there is something in the 4.0 or 4.1 release to help with this.

Is anyone else using a 3300 in this manner. We have a pretty good MPLS network that connects the IP phones and the 3300 and I have nto had any problems yet. I am also experimenting with registering some phones over our VPN network. I have a Mxe server with a nupoint hosting the call directors and vm boxes.

I was planning an upgrade to 4.1 to utilize the hot desk acd feature so if I can kill 2 birds with one stone then that would be great. 

Thanks for any help.

Carlos Medina

11

Mitel MiVoice Business/MCD/3300 / Nupoint Advanced

« on: March 19, 2010, 02:47:38 PM »

Is anyone using the Nupoint Advanced UM? I have a user that is not working no matter what I do. He can get vmails and he checks them and deletes, but he never gets an email.

Is there a way to see if the system is getting an error trying to send the email?
I have the same FCOS and LCOS as him
I had the user go in and update the password for his login account.
The AD account is working fine.
He can get email fine
MWI works as normal
He is a Hot Desk user, but I am a hot desk user as well

Any help. We do not have that many people using Advanced UM, but we do have some using the basic UM where a WAV file is emailed to the users email. Mostly because the users would not want to go in a change the password everytime we force them to change it on the AD side. Can this be synched?


Thanks,
Carlos Medina

12

Introduction and Announcements / Defenitely New - Carlos Medina

« on: March 10, 2010, 09:05:11 AM »

Hey Everyone,

I stumbled upon this forum a while back and I read a few post and then I was not "in" it for a while. Obviously I think this is a great way to help each other with dealing with this wonderful world that is Mitel and telecom in general as well.

I am new to telecom in general and new to Mitel. I keep saying I am new, but maybe I am not that new. I have been in IT since 1998 (2000 is when I really started messing with things). I started at a help desk so the first 2 years were mostly troubshooting application and minor network problem (like reboot, or make sure the cables are plugged in)

My main background is in the windows networking. I am an old MCSE and CCNA, but both are outdated I am sure. Do not have much time for tests these days. I am not old, but I started working with windows back in the NT4 days. I have dabbled in Linux based systems, but not very much.

My telecom experience is primarily all VOIP in some fashion or another. I currently support a large national (growing) infrastructure of a mix of Mitel, Avaya, Toshiba, Nortel, you name it we got it. Lots of different connectivity solutions from individual POTS to PRIs, Dynamic T1 wPRI, DS3 with just SIP trunks, etc... My main focus is the Mitel infrastructure. That is our corp phone system and we are deploying more systems and phones across the country. Before that I was deploying Avaya IP Office systems. I got about 11 of those. The rest of my offices have toshibas, Nortels, etc... that I do not touch them primarily. I outsource most of that. The traditional digital office systems.

I currently live and work in the Philadelphia, PA area. I am married and have 2 great kids. I am into all things electronic. I love photography and I am a 4th degreee member of the Knights of Columbus.

So that is me in a nutshell.

Thanks to everyone for their help so far. I hope I can contribute as much as I get out of this forum.

Carlos Medina

13

Mitel MiVoice Business/MCD/3300 / ACD skill group blocking

« on: March 09, 2010, 11:12:12 AM »

I was looking at my ACD path configuration and I was wondering what the "Primary Agent Skill group remote agent blocking timer" We have it set to 60 secs.

The reason I am asking is becasue we had a iteresting thins happen and I am sure it is timer related, just trying to figure out which one.

We have 2 skill groups set up in this path. This morning none of the agents in the primary skill group were logged in, but there was one person logged in to the overflow. There was a call waiting and the person logged in was on the phone. Then someone logged into the primary skill group. The call was still waiting. The call did not go to the agent in the primary skill group. It waited until the agent in the overflow was off the phone and rang to him.

Thanks for any help...

Carlos Medina

14

Mitel MiVoice Business/MCD/3300 / passwords gone bad

« on: March 03, 2010, 02:22:01 PM »

Hey I had this strange thing happen. Maybe someone can shed some light. I do not want to complain about Mitel vendors/resellers/ whatever, but I am just laying out the facts...

We installed a 3300 system about 2 years ago. From the start the installer changed the default password and did not give us the password. We tried in vain to get it and everntually the system was locked out. I am sure you guys are familiar with being locked out of a mitel 3300. Finally after months with going back and forth with our reseller they ate the cost of Mitel unlocking it and we were given some password. It did have root access so that is fine.

(I know you guys that do this for a liviing, actual techs I mean. Might disagree with me. I am an end user I guess. Not sure where everyone falls on this forum. I am not certified by Mitel or have ever had any formal training from Mitel. I still want to have access to what I am buying even though someone else is supporting it. But more and more I find myself supporting it and only...well that is a long post I will not get into right now)

Back to the story. We have not had to log into this system for a while since it was running hunky-dory! Then we had some problems, dead air when calling in and not being able to dial out. Sounds more like a line problem, but our reseller sent a ticket to the local vendor to investigate. The system has analog lines by the way. So the tech goes out, he is not able to log into the system becasue it is not the default. So he leaves. Next day I follow up and have to send them back over there. At this point I log into the system poke around. I do not see anything wrong so I wait. Next day tech gets there and says I cant login! I had previously provided the same credentials I used to login the day before. Still he was not able to log in?

Has anyone ever had a password get corrupt? I have another non-root account that I am still able to login with. What can I look at to see if the password was changed?

Any suggestions?

Carlos

15

Mitel MiVoice Business/MCD/3300 / MWI always on

« on: March 03, 2010, 01:45:36 PM »

Hey Everyone,

Has anyone had this? I am getting reports from users that the MWI ligts are staying on even when the users do not have any messages. I am not really sure where to begin. I am using a 3300 4.0 or should I say MCD 4.0 with the embedded voicemail. It is a CX controller.

All the phones are 5330s. Just a simple setup. No alarms, no warnings, nothing out of the ordinary. Can anyone point me in the right direction?

Carlos