Messages

1

Mitel MiVoice Business/MCD/3300 / Re: mitel 3300 web console does not load all components

« on: March 29, 2017, 04:58:41 PM »

Just a few more things to try if you're getting desperate.  Definitely seems like a browser issue.

Disable your local firewall on your machine and/or any anti-virus.   You could also try opening a new browser window in "private" or "icognito" mode.   I'm assuming you've tried accessing it from another machine already as well.   I'd also check your browser security settings, maybe bump it down and test, could be blocking some javascript/CGI functions. 

When all else fails, reboot your machine and/or the system.   

2

Mitel Software Applications / Re: MiCollab Calendar Integration - Why won't our appt's show up in MiCollab / O365

« on: March 09, 2017, 06:06:13 PM »

Just an update, we finally got our server side to work.   You MUST use the following URL for the Exchange Server URL setting on the MiCollab server for Office 365.   Once you make these changes like the image attached, you'll need to go into the Client on either Windows or Mac, and update the Calendar Integration settings.   I did notice there is a little more delay with this setup, however it does allow Windows and Mac clients to work correctly. 

https://outlook.office365.com/ews/exchange.asmx

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Mitel MiVoice Business/MCD/3300 / Re: Parking a call, park number increases indefinitely?

« on: March 08, 2017, 10:16:51 AM »

Anyone have any ideas on this?   

4

Mitel Software Applications / Re: MiCollab Calendar Integration - Why won't our appt's show up in MiCollab / O365

« on: March 03, 2017, 03:38:40 PM »

Glad to hear!   

I will say this, this option does not work for the Mac Client.   The Mac Client needs the server side Calendar Integration enabled. 

Chris

5

Mitel Software Applications / Re: MiCollab Calendar Integration - Why won't our appt's show up in MiCollab / O365

« on: March 01, 2017, 09:15:27 AM »

** YOU MAY NEED TO LOG OUT OF THE CLIENT ONCE THE SERVER SIDE IS UNCHECKED **   Then go back into the client and check the new option under Configuration > Calendar Integration.

Apparently there is a server side configuration OR a client side.   I've attached what mine looks like now from both the client end and the server end.   Basically I disabled the server side and we are using the local client which uses the local Outlook install instead.   If you are using Outlook 365 (web client vs. local installed client), this will not work and you will have to figure out the server side configuration.   After talking with Mitel, Consultants and reading just about everything, this is how it should be setup if you have a local instance of Outlook installed.   This is definitely not made clear in any documentation, Mitel and our consultants struggled with this until I found this solution.

Mitel Client 7.2.1.10
Outlook 2016 (local install)
Office 365 (through Microsoft direct)

6

Mitel Software Applications / Re: MiCollab Calendar Integration - Why won't our appt's show up in MiCollab / O365

« on: February 28, 2017, 04:48:09 PM »

Fixed it.   

All you have to do is un-check the Enable Calendar Integration in the picture attached on the Micollab server side and it instantly fixed the issue.   You can get to this section by going to http://ip-address/server-manager  >  MiCollab Client Server > Enterprise (tab) > Calendar Integration > Select Office 365 and MAKE SURE "Enable Calendar Integration" is NOT checked.   

We are using Office 365 & Outlook 2016 (local copy)

7

Mitel MiVoice Business/MCD/3300 / Parking a call, park number increases indefinitely?

« on: February 20, 2017, 11:38:27 AM »

Curious if there is a way to set a range for the Parked Calls so we do not end up with, "John, we have a call parked for you on 2,672"    With some of the other systems out there, the park # resets after the call is disconnected going back to 1 or 01.    Any feedback is greatly appreciated.

8

Mitel Software Applications / Re: MICC and Outlook 365

« on: February 03, 2017, 04:37:14 PM »

We have ours working using smtp.office365.com and using one of our accounts as the login.   We could not get it to work on port 587, but as soon as we switched to 25, everything started flowing.

9

Mitel Software Applications / MiCollab Calendar Integration - Why won't our appt's show up in MiCollab / O365

« on: February 03, 2017, 11:34:26 AM »

MiCollab Calendar Integration - Why won't our appt's show up in MiCollab?   We are currently using Office 365.   Any tips or links you can direct my way or greatly appreciated.   See attachment, I have an appointment during the time of this screen shot.

Thanks
Chris

10

Mitel Software Applications / MiCollab Contact Group's - Contacts under the groups disappears on ALL users

« on: February 03, 2017, 11:31:28 AM »

MiCollab Contact Custom Group's - Contacts under the groups disappeared on ALL users.   Is there a way to retrieve all those, or can we back those up some how?   I'm assuming they get backed up with MiCollab, however I really do not want to restore the entire server for contacts.   Any file locations I can check to see if there is still a file with the contacts there and/or how to import them in.

Thanks in advance.

Chris