Topics

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Non-Mitel Chatter / Avaya G650 MoH Silence on Hold Issue

« on: September 22, 2014, 11:10:16 AM »

Hello Yall,
I have a client who has an Avaya G650 phone system. She is using a Lucent KS23395L4 audio adapter between the MoH player and the 110 punch down block. So the RCA cord comes out of the MoH player, goes into the KS-23395L4, the two wires come out of this adapter and punch down on the 110 block. The problem is they are playing Silence on Hold. The message is loaded onto the MoH player, the light is steady green, and the volume is all the way up.

Is this the only way to connect an MoH player to this phone system? What are some of the possible causes for this silence on hold issue?

Thank you

2

Mitel MiVoice Business/MCD/3300 / Does a Mitel 3300 MXe III have an External MoH Port?

« on: May 08, 2014, 05:55:57 PM »

Hello Yall,
We are a Message on Hold Company that usually contracts Phone technicians throughout the world to install our MoH players.  I am trying to determine whether a Mitel 3300 MXe III has an external MoH port, or if we should email the MoH audio files to the client's phone vendor to have them load them onto the system.

If the phone system supports storing and playing audio files internally, then what is the supported file format and is there any file size limit.?

Thank you so much for your help

Ollie North