Topics

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Mitel MiVoice Business/MCD/3300 / 3300 MCD Release 4.2 downgraded to release 4.1 - HELP!!!

« on: December 04, 2014, 08:43:13 PM »

Hi Guys n Gals,

Haven't been on in a while which means no problems until now. I sure hope this one is an easy answer.

We have a 3300 MCD, rel. 4.2 which somehow got degraded to rel. 4.1 I can see this from the 'about' button, as it shows active software load 10.1.0.69_1 and inactive software load 10.1.2.16. Can a simple 'SWAP' command restore the 4.2 release?

I'm pretty sure someone went in and tried programming something and did something wrong to downgrade the system, but now im stuck getting it back up to right level.

So if I do the swap command will it work, and revert to the 4.2? And will all the old programming be unaffected?

Thanks in advance,
Opalicious

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Mitel MiVoice Business/MCD/3300 / Replacing digital extensions with IP phones in the 3300 MCD.

« on: June 11, 2014, 08:53:44 AM »

Hi All,
top of the morning to you all.  I need some assistance with a task Ive been given. There are two DNI phones at the spa (4025's) and the hotel wants them replaced with IP phones. I have tried to delete the DNI extensions from 'user and device config form' but it tells me that a line is in use on one of these extensions.

I have already created 2 new fake extensions with MAC addresses in the IP phones form, just waiting to edit the extensions from the spa after ive deleted them. But im stuck, when i try to delete, it says, one of the lines on this device is in use, when I check the keys of the device, it appears on button number 6 as a message waiting indication for 4950, if i try to clear the key, it says the line is in use!

Pleaseseeeeeeee help !! - tearing my hair out mates

Thanks in advance!

Opal

3

Mitel MiVoice Business/MCD/3300 / How To Rollover Incoming Waiting Calls on a 5540 IP Console !!!! -3300 MCD

« on: January 08, 2014, 12:25:10 PM »

HI All,

This one needs to be done as we speak!
 
Need some assistance again, here goes;


The product is 3300 MCD connected with 5540 IP console. The owner wishes that any incoming call that is waiting while the operator is on the phone, be rolled over to other extensions in the office.

 I see in the call rerouting sheet that 1st and 2nd alt for the oper. ext is set to normal, I used the this, this, this, this, that, that, that, that, option and inserted two of the exts that they requested but when I called the oper, and asked my colleague to call also to see if it worked, his call rang out while I was on phone with the oper.

What am I doing wrong?

Dumb question now, is this even possible?

  Thanks for all your quick responses!!

4

Mitel MiVoice Business/MCD/3300 / 3300 MCD - PBX Console Settings

« on: December 17, 2013, 09:36:30 AM »

Good Morning All,

I had a re-routing issue that you guys helped me out with very well. This is the current problem I'm having and need some assistance with, please see email I received below.


Is it possible to check on the pbx console at the back office. Waiting calls are coming by only ringing one time . Is there any way that we can change it.

Where do I need to go and change this? Thank you in advance for all your responses!

5

Mitel MiVoice Business/MCD/3300 / Call Routing - No Reroute

« on: November 12, 2013, 10:42:58 AM »

Hi All,
I'm a new member and have a question that I hope I can be helped with 

The system is a 3300 MCD

How do you stop incoming external calls from ringing an ACD extention that uses 'key system' as an appearance line on the ACD group setup? I used the call rerouting form (option1 across the board) to prevent internal-incoming calls to the extension,(busy tone is heard) however, if you ring it using a mobile phone or an outside line, it still shows an incoming call on the display set. Is it because the analog line is linked with key system to the ACD agent extension?

Thanks in adavance for your responses!