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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Hershel on May 25, 2015, 11:53:29 AM

Title: Personal Mailbox - multiple transfer options
Post by: Hershel on May 25, 2015, 11:53:29 AM

I have a client that is asking to setup multiple transfer options from their personal mailbox.

ex)
To speak to my assistant Bob press 1
To speak to another lawyer in the office press 2
To reach reception press 0

Is there a way to do this from a personal mailbox?  If not, is using a CRA the only way?

Title: Re: Personal Mailbox - multiple transfer options
Post by: Tech Electronics on May 25, 2015, 03:22:11 PM

Hershel,

There are a couple of things you can do.

1. Instead of having a transfer to Voice Mail use the Auto Attendant Recall application.
2. If you use the mailbox the only option is a dial 0 option, but you can send that to a CRA that provides options; try to keep it generic enough to use with every mailbox.
3. Instead of having a transfer to Voice Mail send calls to a CRA that provides options; try to keep it generic enough to use with every mailbox.

Thanks,

TE

Title: Re: Personal Mailbox - multiple transfer options
Post by: Hershel on May 25, 2015, 05:41:47 PM

Thanks, this is what I figured.