Topics

1

Mitel Software Applications / Nupoint reinstall - will not register with 3300

« on: July 06, 2011, 02:38:12 PM »

We had the APC system card on our 3300 that Nupoint/MAS was installed on fail and I had our phone vendors reinstall the MAS/Nupoint on a standard Dell 2850 server and then restore our configuration as it was originally on the APC (IP address and everything).  Everything went well but they cannot get the Nupoint to pick up now from the outside and they tell me it is because it is not "registered" with the 3300.  They tell me that they cannot get it to register since the MAS "thinks" it already is (from the restore they think) but it is not.   I can dial 6001 and have the Nupoint AA system pick up and everything works correctly as it did originally but we cannot get it to pick up from an outside line calling in.  Any ideas?

Mike Abell
IT Manager
SFEG
mabell@sfeg.com

2

Mitel MiVoice Business/MCD/3300 / Voicemail box license pricing

« on: June 17, 2011, 03:32:07 PM »

Guys,

What is the going price for Standard Voice Mailbox licenses?  I've been quote $63 but that sounds steep.  Is $63 a fair price.  Please let me know.  Thanks!

Mike Abell

3

Mitel Software Applications / Nupoint installed on APC - anyone?

« on: June 13, 2011, 04:02:32 PM »

I have been having serious issues with our Nupoint voicemail system.  It is crashing weekly and knocks out our voicemail system and auto-attendant.  Ours is actually installed on the APC that is mounted inside the 3300 cxii.  Does anyone else have this configuration?  I had a Mitel tech onsite to try and figure out what was going on and he said he had NEVER seen Nupoint being ran off of the 3300 and it took him calling 8 techs at Mitel before even one of them believed that this was possible.   I was flabbergasted.  They sold me this system with this configuration,  I didn't request it that way.  At any rate, has anyone else experienced the APC server just "crashing" and if so, what did you do to fix.  Thank you for your time!

Mike Abell
IT Manager
SFEG
Mabell@sfeg.com

4

Mitel MiVoice Business/MCD/3300 / Nupoint system crashing weekly

« on: June 08, 2011, 04:22:53 PM »

I am fairly new to the whole Mitel 3300.  We have Nupoint messaging and it has just started crashing weekly and I have to reboot the 3300 to get it to come back.  When I try to go the web console, I just get an "Internal Server error" after I try and login to the Nupoint console.  Has anyone got ANY idea on why this could keep occurring.  When it happens, no voicemails will pick up and the AA on the main line quits working.  I can't keep having to reboot the phones once a week just to keep voicemail and the AA working.  Has anyone else experience this.  Any HELP would be GREATLY appreciated.  Thanks.

Mike Abell
IT Manager
Scott Fetzer Electrical Group
Mabell@sfeg.com

5

Mitel MiVoice Business/MCD/3300 / Voice mail notification

« on: February 21, 2011, 11:57:38 AM »

Guys,

Another problem.  I need to have the system "call" a particular number (cell phone in this case) if someone dials into that particular extension and leaves a voice-mail.  I read about the "voice mail notification" feature on a mailbox that I believe can be accessed by pressing "2" or  "8" maybe in the VM user options menu but it says "invalid" selection when I try to use either one of those.  Any help would be greatly appreciated.  We are using Nupoint messenger if that makes any difference.  Thanks!

Mike..

6

Mitel MiVoice Business/MCD/3300 / Newbie question about call redirecting

« on: February 16, 2011, 03:19:56 PM »

Would like to know how to accomplish the following:

Call comes into extension xxxx.  If xxxx extension doesn't answer within 4 or so rings, call gets routed to extension yyyy.  If yyyy extension doesn't answer within a few rings, call re-routes back to xxxx extension voicemail.  Is this possible?  Thanks in advance.

Mike Abell
IT Manager
SFEG, Fairview, Tn
Mabell@sfeg.com