Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: brachole on May 02, 2011, 04:42:09 PM
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Hi All,
I'm new to the forum. We just installed our new phones 5340 and I have a question. If I answer a call, and transfer to call to a colleague, I press the colleague's extension (already pre-programmed on the phone).
9 times out of 10, the caller ID shows the outside phone number at my colleague's phone when I transfer the call. However, once in a while, if I transfer the call, my colleague's phone display "me" calling her, instead of showing the phone number of the outside call being transferred...
Any idea why?
Thank you!
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I've never worked on the 5000 system, but I'd have to guess that the outside caller ID is not available? I can't see why it would behave otherwise....
-Chak
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might behave differently if you sometimes announce the call and sometimes do a blind transfer (un-announced)??