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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Tinus on October 27, 2011, 10:50:19 AM

Title: How to forward ACD Path number
Post by: Tinus on October 27, 2011, 10:50:19 AM

Hello,

Is there a way that you can configure a forward all on a acd path with a button on a ip phone?

Title: Re: How to forward ACD Path number
Post by: ralph on October 27, 2011, 11:24:40 AM

There's a couple of ways to do this.
You'll have to look up your feature codes to try.
(1) program a button on the phone to dial <remote DND FAC>+<ACD Path>
     The "path unavailable" option should be programmed to go to VM.
    You'll need to program this as a "user speed call" to get all the digits in.

(2) program a button to dial the "Call forward Remote" FAC button.     The code is <FAC><Path number><VM Pilot>

Note: your COS must allow both of these features.

Also note: you'll need to program a "off" button for each of these.

Ralph

Title: Re: How to forward ACD Path number
Post by: Tinus on October 27, 2011, 02:25:14 PM

Thank you,

The costumer has a easy acd express. He wants to forward to a CELL PHONE. Is that also possible? Because you mention to go to the voicemail?

Greetz,

Tinus.

Title: Re: How to forward ACD Path number
Post by: ralph on October 27, 2011, 02:31:38 PM

It's possible.
Set up a system speed dial that has the "override toll control' option enabled and forward to that speed dial.

Ralph
Free MOH Beep Tone for Mitel 3300 (http://www.mitelforums.com/articles/3300/mitel-beep-tone-moh.php)

Title: Re: How to forward ACD Path number
Post by: Tinus on October 28, 2011, 10:18:00 AM

Thank you i'm going to try it.