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Mitel Forums => Mitel Software Applications => Topic started by: ucx on April 25, 2012, 06:14:46 PM

Title: UCA not forwarding to external number on dynamic status
Post by: ucx on April 25, 2012, 06:14:46 PM

I have a demo system of MAS4.0 installed here at work. In my UCA on my laptop, I have a dynamic status titled 'Out of Office' that sends all calls to my mobile number.
The issue is when this status is selected, the phone is not forwarded. It forwards OK if I set it to forward all calls to the voicemail, but isn't working with my mobile number.
I am not in a PRG and my phone isn't an EHDU/UCM.

Any ideas on how I can get this to work? Can provide screenies, etc if required.

Title: Re: UCA not forwarding to external number on dynamic status
Post by: ralph on April 26, 2012, 06:19:13 AM

I'm thinking it's either a COS or COR issue  - not UCA.

You can prove that out one way or another by forwarding your phone to your mobile at the set.
If it works then I'd say it's UCA.  If not then you'll have to verify COS/COR.

Ralph

Title: Re: UCA not forwarding to external number on dynamic status
Post by: ucx on April 26, 2012, 06:41:14 PM

Thanks ralph - COS option for Call Forward - External Destination was turned off for some reason.