Messages

1

MiVoice Office 250/Mitel 5000 / Re: Viking Intercom

« on: July 13, 2017, 09:20:42 AM »

It is a Viking c-1000a. I set the house phone to yes and set the apropriate HG but nothing happens.

2

MiVoice Office 250/Mitel 5000 / Viking Intercom

« on: July 12, 2017, 11:35:02 AM »

I recently installed a Office 250 and the facility has a Viking door intercom. I have read that it is possible to connect the intercom to the system through one of the SL ports. I have done this part but I do not know how to get the intercom to ring the HG when the button is pressed. Any help would be appreciated.

Thank you

3

MiVoice Office 250/Mitel 5000 / CRA transfered from blocking caller ID

« on: December 02, 2016, 12:09:55 AM »

I have a star application routing calls to our office phone's via a CRA. We have POTS lines coming in to the phone controller. Basically, the only thing the STAR is for is to route calls to VM when the shop is closed for weekends/after hours/holidays so that we don't have to manually set the system into night mode and then forget to switch it back to day mode the next morning or vice versa. It works like it is supposed to except for one thing. Our old system did not support caller ID and the new Mitel system does. Without the calls going through the star/CRA the caller ID shows a name and numer. But if the calls are routed through the star/cra, we only see the name of the caller on top and on bottom it says "transfered from during hours" (during hours being the name of the CRA)

Anybody know of a way aroung this. The management would prefer that both lines of caller ID be displayed.