Topics

1

Mitel MiVoice Business/MCD/3300 / Create a key on 5312 to forward calls directly to voicemail

« on: January 17, 2012, 10:11:30 AM »

hey guys,

My boss wants me to program a key on his phone to send calls directly to his voicemail without him picking up the phone.

(i.e. the phone is still ringing, he wants to hit a key on his phone and send it directly to voicemail).

I'm sure it's simple, but wanted to ask you guys how to properly set this up.

thanks!

-andy

2

Mitel Software Applications / UC express softphone, user credentials failing

« on: August 18, 2011, 11:09:45 AM »

Hi guys,

I'm sure I am missing something easy here but take a look.  I am trying to set up a new softphone on a user's pc.  I am trying to test the softphone coniguration under "Handle Calls Using" and it is failing, stating the username and password is wrong.

I have set up the directory number correctly, set the user password to the same as the directory number.  I am not sure where else the credentials need to be set.

Where on the controller do i set the authorization name?

thanks,

andy 

3

Mitel Software Applications / Mitel AWC conference call question - Muting calls

« on: July 26, 2011, 05:17:47 PM »

Is there way I can set all non leader participants to automatically dial in "muted".  A request came in for this to me because they are being forced to manually mute everybody before starting training sessions.

-andy

4

Mitel MiVoice Business/MCD/3300 / headset key on 5300 or 5200 phones

« on: July 26, 2011, 05:16:15 PM »

Fellas,

Not sure what i am missing, but when i program a key on any new phone for "headset" it is not working.  The user will hit the appropriate key and the headset appears to pick up, but does not get a dial tone.  This is the firs time I am putting new headset keys on our phones.  Previous user's already had these keys before I got here.  Do I have to do something specific on the phone itself?

sorry for this silly question.

-andy

5

Mitel MiVoice Business/MCD/3300 / voicemail to email not working

« on: July 25, 2011, 04:50:25 PM »

hi guys,

we recently went through a migration and re-ip'd everything.  I re-ip'd the mail server setting on the controller.  However, we are still not getting any system generated emails.  Couple questions

1.  Do i have to use the hardcoded ip of the new mail server, or can i use the smtp load balanced address? 

2. Is there a way to test the email settings from the UI of the controller?

3. Anything else to try besides restart the controller?

thanks guys,

-andy