Messages

46

Mitel Software Applications / Re: Best Practices for Scheduled Reboots

« on: September 19, 2019, 01:15:52 AM »

Just going through a bunch of controllers on a cluster, uptime is:
116, 23, 506, 190, 8, 86, 170, 145, 222, 51.
Most of the controller reboots were probably recent upgrades or local power outages.
The MiCollab uptime is <24 hours, cos it locked up yesterday.

47

Mitel MiVoice Business/MCD/3300 / Re: T.38 Codec

« on: September 08, 2019, 05:12:15 PM »

I seem to recall we had to go and find where to *dis*able T.38 for a carrier who didn't support it, so I assume it's going to be enabled by default.

48

Mitel Software Applications / Re: Going round in circles with MiCollab client - please help!

« on: September 02, 2019, 07:59:39 PM »

Unfortunately, most of our customers prefer having rubbish Skype because it actually works the way the IT department expects software to work. They know MiCollab is better but they can't deploy it.

49

Mitel MiVoice Business/MCD/3300 / Re: Design Question

« on: September 02, 2019, 07:55:34 PM »

You should be able to get active/active SIP services that present calls randomly to one or the other for incoming calls unless one fails in which case all calls go to the other.
For outgoing calls, I'm not sure that a Route List actually works if a Route is congested - the call will just fail, not use the second choice Route. Maybe I'm wrong? Either way, I always go the active/active and then use the order on my Route Lists to juggle outgoing calls until they are goinhg out roughly evenly among the SIP trunks.
You can get rid of the physical box and upgrade it to a virtual. The time spent making it virtual will be paid back many times over when you do your next upgrade.

50

Mitel MiVoice Business/MCD/3300 / Re: System Greeting help - message to be given to all externally inbound callers

« on: September 02, 2019, 07:48:57 PM »

Have a single dial-in point and put all calls through a callflow.
Have your announcement then use dial by name or have a menu option letting them enter the extension of the person/ring group they are after.

51

Mitel Software Applications / Re: Going round in circles with MiCollab client - please help!

« on: August 26, 2019, 08:16:23 PM »

How do you deploy the MiCollab Client properly to the corporate desktops?
We haven't figured out how to do it - it seems to want to spam out an email to every single user for the software to work. Our customers just want to package it same as all their other apps, and for it to be up and running when the user logs in.
We can package is OK, however it tells the user it needs activation - none of our corprate clients want their users to be "activating" anything, they need to be logged into a desktop which has all working software, same as all their other apps.

52

Mitel Software Applications / Re: subscribers directory on softphone

« on: August 22, 2019, 07:25:52 PM »

The Bria softphone gets its contacts from Outlook, nothing to do with Mitel.

53

Mitel MiVoice Business/MCD/3300 / Re: Tracking Logged In Users

« on: August 22, 2019, 07:16:46 PM »

So can't you use AD to find out which machine a user is logged into?

54

Mitel Software Applications / Re: subscribers directory on softphone

« on: August 21, 2019, 09:24:44 PM »

What vendor is the softphone from?

55

Mitel MiVoice Business/MCD/3300 / Re: Tracking Logged In Users

« on: August 21, 2019, 09:22:45 PM »

I'd say your Windows guy would be better placed to figure out where somebody is logged in.

56

Mitel Software Applications / Re: subscribers directory on softphone

« on: August 21, 2019, 12:20:11 AM »

Do you have the MiCollab Client setup yet?

57

Mitel MiVoice Business/MCD/3300 / Re: Ring a 2nd extension at the same time

« on: August 19, 2019, 08:11:36 PM »

DSS keys allow you to pick up the line. Just like a multi-call, except you have to tap the button. It supports Ring or No-Ring, but no other ring options. If that was all it did, I'd agree with you. However, it doesn't just do that plus 'in use.'

The light can indicate idle (off), busy (on), ringing (blink), forward or DND (fast blink)

When idle, it acts as a speed dial key. This alone makes it more useful than a multicall on sets with fewer keys like the 5320.

If you're on a call, it acts as a 1-touch transfer key. Using DSS makes it a supervised transfer, or you can use a 'Secretarial Key' which is identical but is a 1-touch blind transfer.

If the owner of the line she has a DSS key for is on a call, the line is engaged and the secretary can't see any more incoming calls. Not one secretary/EA has ever told us she was happy with that, and they always require extra line keys to manage the incoming calls (which voids the idea of DSS allowing "fewer keys").
Plus, if they want to forward the call to the boss, they generally want to send it to the Boss private line anyway.
 
A multiline key doesn't fit the bill either though - the biggest drawback being if the Boss and the EA are on different controllers they can't share a MLK, plus she can't see if the Boss line is in use using a MLK.
Still, if the EAs could only have one, they would always choose the MLK over the DSS.

58

Mitel MiVoice Business/MCD/3300 / Re: Tracking Logged In Users

« on: August 19, 2019, 07:55:44 PM »

MiCollab Client doesn't log you out when you log on elsewhere. (I mean, it does, then it logs itself on again and logs you out from your new location, then your new location logs on automatically and logs the old one out, and so on ad infinitum).
It's surprising that they got to v8 without doing anything about that yet.

59

Mitel Software Applications / Re: MiCollab Client says Desk Phone is Offline, phone is actually workingq

« on: August 19, 2019, 07:52:12 PM »

"Phone is offline" means the MiCollab Client isn't talking to it.
This is because the Client is set to use a device that isn't the deskphone. Change your status to a status that uses the deskphone. Or you can just manually use the dropdown box to select the deskphone.
If it isn't available as an option, you need configure your user properly in MiCollab Server, eg, is the phone there on the phones tab, what licence is it assigned, etc...

60

Mitel Software Applications / Re: Client call won't hang up in Mitel Connect

« on: August 19, 2019, 07:48:58 PM »

I assume you mean MiCollab Client?
Go to the MiCollab Server and go to MiCollab Client Server.
Click on Accounts, find the account in question then make a change (eg untick the "can upload photo") and save. This should reset the MITAI connector or whatever it is. (It takes a while).
You can do it for everybody on the far right hand side of the PBX Nodes tab.