Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: kcolozzi on February 17, 2017, 11:46:11 AM
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Hi,
We are using Mitel Screen Recording Software, version 9.1.1171. I installed this on a PC running Windows 10. When I first open this program, I get an error message that says "Administrator user rights are required to install the TechSmith Screen Capture Codec (TSCC) on Windows NT/2000/XP". I then click the "OK" button and am able to login to the software. I get this error message when logged in as the user and as myself and I have admin privileges on his computer. The error message also mentions Windows NT/2000/XP and this machine is running Windows 10. Currently, we are not able to view the screen recordings. Does anyone have any ideas why this message always pops up when I open up the screen recording software? Any help would be greatly appreciated.
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Note: Beginning with Release 8.0, Mitel recommends the installation be completed using 64-bit Windows 7, Windows 2008, or Windows 2012. Release 9.0 does not support 32-bit installations. Release 9.0 adds support for Windows 10.
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Maybe try to run the installer as administrator?
right click --> run as administrator