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Mitel Forums => Mitel Software Applications => Topic started by: mitel361 on April 08, 2021, 03:21:52 PM

Title: DNIS Reports
Post by: mitel361 on April 08, 2021, 03:21:52 PM

MiVB 9.x; CC 9.1.x:
Would like to get reports for certain DNIS'.  Running DNIS reports reflect 0 calls - report runs and completes.  Same for Call Accounting > DNIS Reports.

The trunk COS SMDR settings have been set to yes for years.  The DNIS' exist in YSE > Devices > DNIS.

In CCC > SMDR Inspectors there are many records with the DNIS as well in MiVCR.

Anyone have an idea as to what the issue could be?

Thanks

Title: Re: DNIS Reports
Post by: mitel361 on April 15, 2021, 02:06:25 PM

Mystery solved...

In the Call Recorder, the DNIS' show up with 10 digit...
In YSE > DNIS' are setup with 10 digit

In SMDR, they are 7 digit.

Updated the DNIS' in YSE > DNIS to 7 digit to get report statistics.