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Mitel Forums => Mitel Software Applications => Topic started by: mitelrvtd on July 22, 2020, 02:56:11 PM

Title: Contact Center Client card design doesn't show Queue Name or Reporting number
Post by: mitelrvtd on July 22, 2020, 02:56:11 PM

In the Contact Center Client, I'm doing a Card Design for an Agent State window.

When I add Queue Name or Queue Reporting Number to the card design that information does show when I have ACD agents logged into queues.

I'm just looking for a way to show what Queues the ACD agent are logged into on the Card Design.

If anyone happens to know how to get that info on them.
Thank you!

Title: Re: Contact Center Client card design doesn't show Queue Name or Reporting number
Post by: Magpye on July 27, 2020, 04:13:17 AM

The cards only show realtime, so when the agent is ringing it shows the queue name and number of the active call.
I don't beleive you can display what you are after on the cards.

Title: Re: Contact Center Client card design doesn't show Queue Name or Reporting number
Post by: mitelrvtd on July 27, 2020, 04:07:49 PM

Thank you for replying.
I see now that it just shows the last queue a call came in on after a call has come in, not the presence like I was looking for.

The only way I can seem to see presence in the contact center client is the Agent State by Time but it only shows one queue.
For multiple queue presence I'd need multiple Agent by State windows, just takes up a lot of the screen.

Thank you