46
Mitel Software Applications / Re: Do Not want Voicemail on Certain Extensions
« on: August 04, 2010, 04:16:30 PM »
Ran the locate feature extension command and no there is no features enabled on this extension...
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47
Mitel Software Applications / Do Not want Voicemail on Certain Extensions
« on: August 04, 2010, 11:36:17 AM »
I don't know if I am in the right place or not but I hope so. The problem that I am having is that the analyst that does our Nupoint is currently on leave so I am trying to pickup were he left off, as well I just finished my MCD 4.1 I & M Basic so I am pretty much a N00B.
What the problem is that I am employed by a Health Region who we are currently working in switching over 13 sites this year alone to VoIP. I need the nursing stations phones to ring continously and not be routed back to voicemail. These extensions do not have voicemail setup on the Nupoint so when a user calls the auto attendant and either enters the extension or by prompt goes to the station the phone rings 5 times and goes to the messaging centre which I do not want. I have created a separate COS for these phones and made sure the Call Routing is all set to normal. I have adjusted the Call Forward No Answer timer to 56 seconds, the No Answer Recall timer to 58 seconds and in the System options I have changed the Call Rerouting Timer to 60 seconds. So far non of this has worked.
So my theory is that I missing something on the Nupoint Call Flow when it blind transfers to these extensions?
What the problem is that I am employed by a Health Region who we are currently working in switching over 13 sites this year alone to VoIP. I need the nursing stations phones to ring continously and not be routed back to voicemail. These extensions do not have voicemail setup on the Nupoint so when a user calls the auto attendant and either enters the extension or by prompt goes to the station the phone rings 5 times and goes to the messaging centre which I do not want. I have created a separate COS for these phones and made sure the Call Routing is all set to normal. I have adjusted the Call Forward No Answer timer to 56 seconds, the No Answer Recall timer to 58 seconds and in the System options I have changed the Call Rerouting Timer to 60 seconds. So far non of this has worked.
So my theory is that I missing something on the Nupoint Call Flow when it blind transfers to these extensions?