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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: thenewguy on February 23, 2024, 11:34:39 AM

Title: 6930 phone rings busy but can make calls
Post by: thenewguy on February 23, 2024, 11:34:39 AM

MiVB 3300 9.1.9 version with Micollab    6930 phones  This is the second phone to do this ( it just randomly started).  The ext can make calls but when called internal it shows busy.  I have deleted the extension and built it back (trouble comes back).  The problem will follow the extension and not the phone.  I have made busy and reset in mait commands.  If you take it out of the multi-device user group it rings as should but when in that group it goes busy. The ext only has a appearance of her phone twice on the phone, no other extensions.  Anyone have a idea as to why this is happening? 

Title: Re: 6930 phone rings busy but can make calls
Post by: acejavelin on February 23, 2024, 12:03:28 PM

What is the output of "LOCATE FEATURE EXTENSION xxxx" in Maintenance Commands where xxxx is the user's extension number?