Topics

1

MiVoice Office 250/Mitel 5000 / MOH Port playing over Phone Speakers when Not in use. (turn Off?)

« on: May 14, 2024, 11:30:31 AM »

Hi everyone once again.. Question.  We never setup Music on hold.. i am playing with it now.. We just want to say take an internet radio stream and plug it in for MOH etc.  When i did that, the phones not in use starting playing the Stream over the speakers..  Where do i go to turn that off so that the MOH Port is only played when on Hold or during transfers?  I see it in the CO trunk Groups "Audio on...) some are set to Music-On-Hold. some MOH Port.   What is the best configuration?

Thanks.

2

MiVoice Office 250/Mitel 5000 / Installing Attendant Console on New PC

« on: May 13, 2024, 03:19:40 PM »

Hey all.. I am trying to install the 3.2 Attendant console on a new PC (I recently found the usb key).. We never used it because we didn't have a receptionist for a while, but now we do and I'm running into an issue as no matter what setting i put in the install, it keeps saying it cant find the database.

I Pu tin the IP for the Mitel.. there is no OAI password i was told, and there is only 1 node.  Then i put in the receptionist extension and the password for it, but it errors on launch saying it can not locate the database.  What am i missing?

Thanks for the help.

3

MiVoice Office 250/Mitel 5000 / Battery Replacment on Wireless Dect 5360 Handsets

« on: January 29, 2024, 12:57:22 PM »

Afternoon all.. I have some handsets that are no longer holding a good charge, battery level shows low 3 mins after picking up call.  Can i change the batteries in these handsets?  Some places i have read they are soldiered in, and the stock on Ebay currently is hit or miss..  Thoughts?  And if so anyone know the battery part number to get?

Thanks Much.

4

MiVoice Office 250/Mitel 5000 / 6940 Sip phone Intercom/Outside calls ringing through..

« on: September 11, 2019, 12:14:21 PM »

Have an issue.. Upgraded a user from a 5360, to a 6940 SIP phone, and everything working except 1 thing that is different.  I have set in the configuration for calls to NOT auto answer just FYI.  On the 5360, intercom calls would beep and then autoanswer to speaker.  Transferred calls from reception or another phone would Ring, then you would have to manual answer.  We want that configuration.. Is this not dooable on the 6940's?  In the config profile i see SIP ALLOW AUTO ANSWER, which is set to FALSE because the user doesn't want calls that are transferred to automatically answer on her phone (she may want to send it to voice mail etc..)..  In the instructions this setting says its for INTERCOM calls, but its doing it to transsferred calls also??  I also see there is an SIP INTERCOM LINE setting but its not in the profile, i dont know if that could help the situation.

Appreicate the insight.

5

MiVoice Office 250/Mitel 5000 / 1 user having wonky issues, can't figure it out.

« on: July 01, 2019, 10:52:06 AM »

I have a user on my Mitel system who is consistantly having issues with her phone.  She has a 5360, with bluetooth headset and wireless handset.  She gets random dropped calls (Line just drops dead, like it hangs up).. She was just on a call and the call dropped with a "Call Failed, Reorder Tone??"  What the hell is that?!?

Anyway, we have swapped phones, cat 6 cables, different port in the POE Switch, shes even in a different office now.. We cant figure this out!  Where do we start to trace it?  Could it be electronic intereference with something in her office?  Its the only thing that came with her to thenew office (PC, triple monitors, scanners etc)..  She's the only one having an issue with over 30 extensions running just fine...

Im open to all thoughts and suggestions.

https://ibb.co/vdXyPF5

That is the error she got on the screen on the pc.

6

SIP On Mitel / Connecting 6940 Handset over Internet to Mitel System

« on: May 17, 2019, 11:04:12 AM »

We have a Mitel MyOffice 250 system in house, and we have 2 6940 SIP Phones on the system.  I have a user that wants one off site at his house.  We have been unable to get it to connect properly (we have 5340's off site just fine), and are thinking of trying perhaps a site to site VPN connection with dual routers to make the 6940 think its on the LAN.  Has anyone succeeded in getting one of these 6940 SIP phones connected remotley without needing the extra Mitel servers stuff that they "think" would work?

Im open to all options.

Thanks